Hotel Indigo Berlin Ku'damm

My stay at Hotel Indigo Berlin Ku’damm was fantastic. A special thank you to Michael for the warm welcome at reception. He explained everything clearly, introduced me to the hotel, and made me feel comfortable from the very beginning. It was also a pleasure to see him providing excellent service in the restaurant later that evening. My room was spotless, comfortable, and very inviting. I also really appreciated the thoughtful welcome gift, which was a lovely gesture and made me feel truly welcomed from the moment I arrived. Thank you for the wonderful hospitality. I will be happy to return and highly recommend this hotel!

had a pleasant stay at this hotel for 4 nights in June . the staff are all amazing and very helpful! the hotel is decent for solo or a couple since the rooms are pretty small. the one thing I did not like about my room was that the bathroom door faced the bed and was right up next to it - so tough when one person is asleep and another needs to shower etc ( in a two twin bed arrangement). there was also no space between the 2 beds since the room was very small , so if you are sharing with a friend , make sure you are very comfortable with that person :D the hotel is a 5 min walk from the main train station and is surrounded by tons of restaurant, bars , mall , zoo etc so very convenient. if you prefer quieter locations away from crowds, this might not be it. room is equipped with fridge, coffee maker, safe , ironing board and some closet space there is a supermarket right by the train station so you can get any necessities. However, there are a bunch of homeless folks sleeping right outside the grocery store/ train station exit but this is a decent place for convenience, friendly staff, easy train access and great air conditioned rooms in summer ( just in case you are there during a heat wave)

I booked a premium room and asked for a quiet room on a higher floor to the rear. This request was confirmed to me in advance by email from the front office. In the IHG app, I found that instead only one standard room was reserved – a downgrade without any consultation. On request I was informed that there were no premium rooms facing the quiet side and these are only facing the street. However, I would have expected this information proactively – especially before assigning a worse room category independently. The rooms themselves are functional, but of little quality: simple vinyl flooring and furniture with a “budget” character. Prolonged sitting on the only chair (with "clothing linen mesh" was uncomfortable. Light and shade at breakfast: You can order good egg dishes from the kitchen. On the buffet, however, limited choice (no salmon) and cheap baked bread rolls (2 varieties on the first day, on the 2nd. Day then 3 varieties). Coffee from the vending machine in canteen quality and cheaper tea bags. Then fresh O-juice on the second day. Why not the first morning? On the second day there were also more staff, on the first day only one service person for the whole breakfast room. The negative highlight, however, was a call at 11:20 p.m. about an allegedly unpaid city tax of 4.33 euros – despite correctly deposited credit card at check-in. Disturbing guests late at night for such an amount is completely inappropriate and shows a lack of sensitivity in dealing with customers.