Hotel Adler

Very dubious, double paid night not getting refunded allegedly everything is so.... The receptionist is helpful. Despite proving that one night has been paid too much the boss said.... everything is so ....Very unprofessional... untrustworthy Apart from that, we were approached in the hotel itself by a lady who offered her "services"..... Coincidence? Shame on the ground for my wedding guests.

We rented an apartment for 5, which is located on the hotel premisisbut not within the hotel. So you have al the privacy, for there are only two apartments. All the furniture brand new, everything from Ikea, receptionist extreemely nice and welcoming. Air conditioning is missing, but we didn't need it in September. Trip to downtown Frankfurt took us 25 minutes with a car and a 2 overnight stays for 5 cost us 290 €.

Positive. Parking good. Also easy to access to main town. Supermarket opposite good. Fridge in room useful. Refused original room as was in the roof and so small. Could not stand up in this room. Next room was better. No repairs though and could easily be done. Broken shower door. Broken toilet flush. Room service terrible. I can make the bed better myself and did. Asked for soap several times as empty, again not bought. Asked for clean towels again told yes but no...! Seems really bad communication between some staff. Tv not working and took 2 days to have repaired, this was easily fixed but was caused again by lack of passing on info. One super lady helps here and works so hard, also speaks perfect German and English. She was so good. Some staff seem to not speak English or German...!!! Breakfast. If felt quite good. One day nothing as staff were not sure we needed it, even though we paid for it...! Another day no eggs as order was left in someone's car. All these silly mistakes are totally avoidable. Reception says open at set times. But no notice that it is closed Sunday's, one poor lady alone wanted to check in Sunday and was waiting. She tried to call all 3 numbers but nobody answered. This was terrible for her.