Best Western Hotel Scala

I booked this hotel based on its location in Frankfurt. The location is fantastic and the price is right. It is simple, nothing fancy, but you have everything you need. The room was spacious, the bathroom tiny but functional. The front desk staff was friendly and spoke both, German and English. I got to check in early and left my suitcase for a few hours after check out. Breakfast is available but I didn't have any. Oh and the bed was so comfortable, I had a great sleep.

My daughter stayed with a friend for one night. She forgot her AirPods at the hotel (verified with Apple's Find My feature). She immediately notified the front desk from the airport, asking to have them sent to her by mail for a fee, but since they did nothing, she sent multiple official emails requesting them, to which (I imagine deliberately) they never responded. It's sad to see how a hotel can lose quality over AirPods. I believe that the quality of a hotel is also based on the moral integrity of its employees towards the customer. With this experience, who's to say that next time they won't take something from the room? Total unreliability in terms of fairness. I would no longer feel safe. This hotel is to be avoided for this reason.

Low quality employees, some of them are rude to the clients, The "boss" from reception scalded me on checkout and he told me to wait 30 min for a invoice. Some of the personnel form reception doesn't speak English. Rooms are small, loud and extra charged for the offered services. The city tax is 4 eur/day, I was invoiced by mistake with 10 eur/ day and they refused to return the money saying that I had a good price anyways. The prices @ events time go extra high without any logical explanation taking into consideration the level of the hotel. The heat is stoped over night. Differently I will not visit the hotel again.