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Reviews from Guests

3.0/5

tripadvisor

247

Reviews

from real guests

mogensp346

1

/

5

Stay very far from this hotel that is worn, used, worn down and mournantly dirty. And you can only give 0 stars out of 0 stars, and had you the option of minus, this should be -5. A rather awful dirty and nasty hotel with an uncomfortable staff one has to look for long, and they were at no time interested in helping, or providing an extra effort. The hotel is so low that it could easily be included in the TV program 0 stars. The room is not cleaned, and is very long since it last has been cleaned, as well as inspected, the size of the zero men tell how bad it is. The flooring which is cheap plastic laminate bulls so much that one would think there was a dead animal below, and if one has trouble walking this is life-threatening. Mold under the floor more easily laminate the boards that have loosened due to moisture, in the bathroom, windows etc. 2 ventilator stood in the room, one of which was defective and in several parts, however not removed from the room, and the other with about 1 cm of dust, and this has one discovered if one had done clean. Refrigerator would be deadly to store anything in, pure bacterial bomb. All shower functions, such as hose, mix battery, shower heads were completely caly. Stains on bed linen, mattresses mm Wake up the next morning and had to have breakfast as we had booked at hotels.com we were told that there was no breakfast, so there was a scam just for 100 euros. We wanted to talk to the manager and were told that we could wait about 2 hours. No attempt to call him or anything. We could not get the name of the person sitting in the reception or on the manager, at the same time he denied that they should have received an email from hotelbeds, which was sent to their email address the evening before. There were 4 other independent guests present this morning with the same problem, also these guests were uncompromisingly treated. Coming back to the hotel in the evening, and asked for what was going to happen, they still could not help and more specifically did not intend to help, and still no name or email of the boss. We came up to the room and it was still not cleaned. They also do not comply with GPS legislation, so they have been notified to the police. So stay far away - very far away from this hotel. Most nasty hotel I have ever experienced during the many years we have used hotel.

HardyNRW

1

/

5

In front of the house there is no way to unload the car without being called bad names. A parking garage is near the train station. Due to the environment, it is absolutely not recommended to park the vehicle on the parking strip opposite. Those looking for adventure are well accommodated here. In sight the eros center, bars, drug vendors, junkies, begging and sometimes aggressive non-sedentary people in doorways, surrounded by garbage, sidewalks and street littered with garbage and shards. Stop the famous station district. Lt. Homepage could be had in the hotel breakfast, but on request on site that was not possible. The entire house seems kind of strangely uncomfortable and dingy. The small room was facing the street, on the outside wall of the bathroom in some places black mold between the tiles. Despite the window being closed, sleep was hard to think of. All night screaming from drunks and junkies on the street as well as on the running belt Martinshorn on the street. The next room obviously accommodated a very potent or highly athletic couple. Thanks to the poor insulation, you could track several strong numbers. There was no remote control for the TV. Upon request at the reception, it was announced that they were in procurement. There was then another demand for staff changes. Only private and international channels were shown. ARD, ZDF and regional channels ? The first receptionist spoke only poor German, but good English.

bretpgoss

1

/

5

Worst hotel I’ve EVER stayed at! Keep in mind I grew up in the hotel business. I have over 10 years of my life living in a hotel. Across the world! This? Was the worse experience! Start with a death. A stabbing outside the hotel. At 0200 the cops where their till 4. At 5 the ambulance finally left. There was PISS on the comforter!! No concern or care! The mattress was STAINED! There was part of a necklace on the bed. There were hairs all over the bed. The towels were paper thin and tattered. I wouldn’t dry off a car with them! There is mold in the rooms. Non smoking rooms REAK with the smell of smoke and curry! No parking! No services! So many things WRONG with this property! I almost forgot! The TV didn’t work. Ok. No bid deal, im on vacation. But no hot water? At 0730? WTF! So death, no shower, piss on the comforter and a stench!!! A diamond membership with choice and will do everything I can to get this property to loose this badging! This is worse than the worst flee bag econo lodge in the states! When you go from the Hyatt Regency in Klön to this? Trying to save money and use points? Worst value in my life! Please DO not reply with some BS! Response. Sorry about your experience. Thank you for sharing! See if you share. And the property doesn’t care? You only share on social media and TRY your best to prevent this experience from any decent human!!! Way to go Comfort Hotel Frankfurt! You truly suck!

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