NH Frankfurt Rhein-Main

Very uncomplicated check-in, clean, well-maintained rooms and the opportunity to get some fresh air in the well-kept outdoor area, great breakfast. Ideal, would stay again.

I stayed at this hotel as I attended a conference there. Firstly, the location is a distance away from the airport and their shuttle runs very limited hours, meaning that I had to use Uber to and from the airport. It is located in an industrial area a train ride from Frankfurt. The train station is a 10 minute walk. On arrival my room was ready early. As I was leaving to go sightseeing, I advised reception that I required an iron and ironing board to be left in my room. This was not done after 6 hours. I had to call reception on my return and it was provided 10 minutes after my call. To describe the room itself - the AC did not work properly the first night but did so on the second. There was nowhere to plug the kettle near the coffee/tea station so I had to locate a socket in the opposite corner of the room! The fridge had MOULD growing at the back. Thankfully I did not use it. On my second day, I returned to my room at around 17:30 after a day of sitting in a conference to find that the room had not been made up and the bathroom not cleaned. I called reception to be told that their 'policy' is to clean only every 4 days! I clean my bathrooms at home more frequently! What is the point of staying in a hotel if guests are expected to make their own bed and clean the bathroom themselves....without cleaning products? This policy together with the growth of mould in the fridge made me think that the room may never have been cleaned or was possibly done so over a year ago which is a very scary thought. When I complained to reception, I was told that I should have been told about the 'lack of cleaning' policy on check in and that I could have requested a room clean in advance; I was not told this. Owing to my complaint to a reception, a young man was sent up to make the bed who told me that it isn't his usual job. Housekeeping were obviously not there perhaps because they are only there part time (if at all) owing to their policy of not cleaning. He made the bed and changed the towels but the bathroom was not cleaned and the room not dusted or vacuumed. He looked at the mould in the fridge but could not do anything about it. I, in fact, felt sorry for this guy who was probably the maintenance man as the hotel is obviously cutting costs. The only good thing about the place is the breakfast which is a buffet with a wide selection of hot and cold options as well as baked goods.

I stayed at the hotel for two days. Check-in was quick, and the reception staff were always available. There is a mini-mart next to the reception where you can buy essentials. The room itself was spacious; I had a single room. The bathroom was even stocked with hair conditioner and body lotion. If you need a dental kit, you can ask for one at reception. The room featured a desk, a vanity table, a large bed, a TV, a kettle, and tea and coffee. The air conditioning was adjustable, so I could turn it off. I really liked the hotel and I will definitely recommend it to friends.