Bruehls Hotel Trapp

Room not clean, mold in the bathroom, manager totally unfriendly, we left the same day, never again, I cannot recommend it to anyone.

Everything had started well: setting, staff, location, cleanliness, rooms... until dinner when the establishment's owner entered the scene, even though everything was going well... She made an encoding error for a payment that did not go through, misplaced suspicion of theft, her relational incompetence did the rest. In my life, I have never seen this in a hotel (rudeness, refusal to answer, inappropriate remarks... and I could go on). We were a large group, we were filling her establishment for 3 nights. If an employee in another hotel spoke to customers like that, they would be fired on the spot. She was creating an unacceptable tension. I did not put "horrible" for the staff who, for their part, were doing their job correctly. PS: I witnessed this bizarre behavior, it was scandalous.

Unfortunately a very disappointing experience. The room we got was incredibly dark with views of a backyard and the stinking trap of chemistry. The bath was broken so you couldn't use it. Breakfast was boring but ok. Due to deaths in the family we had to go home a day earlier than planned and asked if it was possible with some form of refund or to move the stay. This was bluntly rejected and we had to pay for 2 days even though we only stayed there 1 night. Here we never come again!