Hotel Nassauer Hof

More being like appearance, absolutely outdated, the shower integrated in the bathtub, that was what you had 50 years ago, when you get out you have to be careful not to break your bones. Cheapest overnight stay 270,- € , without breakfast. Breakfast per person 35,-€, parking must also be paid extra. The complaint at the reception was accepted by the nice staff with a consent, they can't help it.Will not stay there again.

I submitted a post-stay survey to LHW and the hotel but received no reply or acknowledgement from either, the hotel manager sent a post-stay email: "We would like to thank you for visiting Hotel Nassauer Hof. We hope that you enjoyed your stay with us and that everything was to your satisfaction. If all was to your liking and you would like to recommend our establishment to others, we would be delighted if you could rate your stay here. If you feel that something was amiss, I would appreciate a personal message instead. This will ensure we are better able to meet your requirements and wishes in the future. J.S. General Manager etc." my room seemed quite old-fashioned and less comfortable or luxurious compared to the room I stayed in previously in the other wing of the hotel, it meant I had to walk by reception every time I crossed the hotel but the reception staff would usually not even say hello to guests, or at least not to me. I had a US$100 spa credit in my booking, I asked a guy at reception who confirmed that he expected I could buy a spa product with that (some are displayed in a cabinet at reception) but the spa staff refused to sell me a product for this value, I ordered fried eggs at breakfast one morning, 10 minutes later they had not arrived, I asked another staff member and after another 10 minutes they had still not arrived so I then had to ask another 3 staff members until eventually they arrived (I was not going to leave the breakfast room until I received them), they do very small fruit salads in glass jars at breakfast, on one morning they had none left when I arrived for breakfast (still more than 30-40 minutes from the time when breakfast was finishing) so I had to forego any fruit at breakfast that morning, on my final morning one side/half of the breakfast room where I had sat for breakfast each morning was closed off for a special event later in the day, I also had a problem when booking the hotel on LHW website, the hotel decided not to include VAT tax in their advertised price making their rooms appear substantially cheaper than they actually were, I only noticed this when confirming my booking when the VAT tax was suddenly added into the price on LHW website (by which time I had already booked my flight) so I did not appreciate this seemingly misleading price advertising on the part of the hotel, it is not my typical experience with LHW website over my very many years of LHW membership

The hotel is rocked down in every way. The value for money is completely out of the world. The rooms are completely dysfunctional and stale. The door system dates back to the last century. The breakfast buffet has the NIveau of an East German guesthouse in the early 90`s. Since there are no alternatives in Wiesbaden, you can afford the price level, customer loyalty for Dorint will not arise.