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Reviews from Guests

3.0/5

tripadvisor

285

Reviews

from real guests

I5823QYmichaelb

1

/

5

Like most others, we were in Gelsenkirchen for the soccer. What we experienced afterward at the hotel left us in disbelief. It is understandable that drinks are served in plastic cups in the outdoor area. However, the fact that hundreds of plastic cups are also handed out at the hotel bar raises serious concerns regarding sustainability. But this is probably legal and thus acceptable. Sheer horror was triggered in me and my friends, as well as many others, by the following situation. Around 10:45 PM, all non-hotel guests were suddenly asked to leave the hotel immediately. Security personnel accompanied, or rather, escorted the guests directly outside. When we politely inquired whether we could finish our recently ordered drink, we received the response, "Yes, outside." I do not wish to further comment on additional exchanges between security and guests; it was simply unbelievable. Not that there was no understanding for a closure, but the manner in which it was done is shocking. Ultimately, many soccer fans rely on the hotel, and this approach will not endear the current management to anyone. If the opportunity exists, one should take alternatives and trust that soon the next hotel company will take over. It can only get better.

laura95hermann

5

/

5

We stayed at the November 2025 in four at the hotel. We watched a Schalke game and wanted a hotel near the arena. Well nearby is an understatement!!! You have the arena right outside the door! So the way to the stadium is very short. The atmosphere in the hotel, in front of the hotel and around the hotel is incredible! It's all packed with fans and yet the place is super clean and really nice. We had a “suite” this was really perfect for us 4. I haven't found anything I could have to complain about!!

michaelsX6442OL

5

/

5

⭐️⭐️⭐️⭐️⭐️ A place you choose consciously – again and again The Welcome Hotel Gelsenkirchen is much more than a classic hotel for us. It is a place where you like to linger, enjoy, meet and have trusting conversations. That is exactly why we return regularly – very deliberately. The special atmosphere of this hotel is significantly shaped by the outstanding hotel manager Stefanie Hartenstern. Their professionalism, warmth and a fine sense of people and quality can be felt in every area. You can tell immediately: This is where we lead with appreciation, clarity and genuine passion – an attitude that has a positive impact on the entire team and the experience of guests. Mr. Tücker, the Food & Beverage Manager, deserves equally high and warm praise. With remarkable calmness, clarity and expertise, he and his team ensure a service that is not only professional but also personal. Whether in the restaurant, at the counter or in the background – work is done with commitment, friendliness and genuine joy. The culinary quality convinces us every time: high-quality products, excellent taste and a presentation with attention to detail. We particularly appreciate the self-evident, attentive handling of individual wishes – binding, warm and always with an honest smile. What really makes this house special, however, are the people. The entire team creates an atmosphere where you feel welcome, enjoy spending time and have conversations on an equal footing – whether it’s private or business. A sincere thank you to Mrs Hartenstern, Mr Tücker and the entire team of Welcome Hotel Gelsenkirchen. For us, this place is a permanent address – today and in the future. With warm regards and a strong Lucky up! Michael Streubel

Facilities Details

Free Parking

Free Wifi

Spa

Sauna

Coffee/tea maker

Fitness Center

Evening Entertainment

Skiing

Bicycle Rental

Toiletries

Elevator

Express Check-in/Check-out

Accessible route to the registration desk

Accessible public restrooms

Mini Golf

Golf course [on-site]

Baggage Storage

24-Hour Front Desk

Daily Housekeeping

Terrace

Shops (on site)

Lockers

Casino

Meeting stationery

Smoke-free property

Snack Bar

Self Parking

Desk/workspace

6 Available Room Types

Suite (Arena View)
Suite (Arena View)
Suite (Arena View)
Suite (Arena View)
Suite (Arena View)
Suite (Arena View)
Suite (Arena View)
Suite (Arena View)
Suite (Arena View)

Suite (Arena View)

Heating

Heating

Satellite Channels

Satellite Channels

Blackout curtains

Blackout curtains

Clothes Rack

Clothes Rack

Desk

Desk

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Free Toiletries

Free Toiletries

Cleaning Products

Cleaning Products

Interconnecting Room(s) Available

Interconnecting Room(s) Available

Toilet

Toilet

Kids shampoo

Kids shampoo

Toiletries

Toiletries

Air Conditioning

Air Conditioning

Sitting Area

Sitting Area

TV

TV

Room service [24-hour]

Room service [24-hour]

Non-smoking

Non-smoking

Carpeted

Carpeted

Dining Table

Dining Table

Pets allowed in room

Pets allowed in room

Sleep comfort items

Sleep comfort items

Soundproof

Soundproof

Laptop workspace

Laptop workspace

Wardrobe/Closet

Wardrobe/Closet

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Towels

Towels

Hypoallergenic

Hypoallergenic

Separate shower/bathtub

Separate shower/bathtub

Private bathroom

Private bathroom

Hair dryer

Hair dryer

Iron

Iron

Free bottled water

Free bottled water

Superior Twin Room
Superior Twin Room
Superior Twin Room
Superior Twin Room
Superior Twin Room

Superior Twin Room

Non-smoking

Non-smoking

TV

TV

Heating

Heating

Carpeted

Carpeted

Pets allowed in room

Pets allowed in room

Sleep comfort items

Sleep comfort items

Satellite Channels

Satellite Channels

Soundproof

Soundproof

Laptop workspace

Laptop workspace

Blackout curtains

Blackout curtains

Wardrobe/Closet

Wardrobe/Closet

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Towels

Towels

Hypoallergenic

Hypoallergenic

Clothes Rack

Clothes Rack

Desk

Desk

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Free Toiletries

Free Toiletries

Cleaning Products

Cleaning Products

Interconnecting Room(s) Available

Interconnecting Room(s) Available

Toilet

Toilet

Kids shampoo

Kids shampoo

Toiletries

Toiletries

Separate shower/bathtub

Separate shower/bathtub

Private bathroom

Private bathroom

Hair dryer

Hair dryer

Air Conditioning

Air Conditioning

Iron

Iron

Sitting Area

Sitting Area

Free bottled water

Free bottled water

Room service [24-hour]

Room service [24-hour]

Superior Double Room
Superior Double Room
Superior Double Room
Superior Double Room
Superior Double Room

Superior Double Room

Non-smoking

Non-smoking

TV

TV

Heating

Heating

Carpeted

Carpeted

Pets allowed in room

Pets allowed in room

Sleep comfort items

Sleep comfort items

Satellite Channels

Satellite Channels

Soundproof

Soundproof

Laptop workspace

Laptop workspace

Blackout curtains

Blackout curtains

Wardrobe/Closet

Wardrobe/Closet

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Towels

Towels

Hypoallergenic

Hypoallergenic

Clothes Rack

Clothes Rack

Desk

Desk

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Free Toiletries

Free Toiletries

Cleaning Products

Cleaning Products

Interconnecting Room(s) Available

Interconnecting Room(s) Available

Toilet

Toilet

Kids shampoo

Kids shampoo

Toiletries

Toiletries

Separate shower/bathtub

Separate shower/bathtub

Private bathroom

Private bathroom

Hair dryer

Hair dryer

Air Conditioning

Air Conditioning

Iron

Iron

Sitting Area

Sitting Area

Free bottled water

Free bottled water

Room service [24-hour]

Room service [24-hour]

Suite
Suite
Suite
Suite

Suite

Non-smoking

Non-smoking

TV

TV

Heating

Heating

Carpeted

Carpeted

Dining Table

Dining Table

Pets allowed in room

Pets allowed in room

Sleep comfort items

Sleep comfort items

Satellite Channels

Satellite Channels

Soundproof

Soundproof

Laptop workspace

Laptop workspace

Blackout curtains

Blackout curtains

Wardrobe/Closet

Wardrobe/Closet

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Towels

Towels

Hypoallergenic

Hypoallergenic

Clothes Rack

Clothes Rack

Desk

Desk

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Free Toiletries

Free Toiletries

Cleaning Products

Cleaning Products

Interconnecting Room(s) Available

Interconnecting Room(s) Available

Toilet

Toilet

Kids shampoo

Kids shampoo

Toiletries

Toiletries

Separate shower/bathtub

Separate shower/bathtub

Private bathroom

Private bathroom

Hair dryer

Hair dryer

Air Conditioning

Air Conditioning

Iron

Iron

Sitting Area

Sitting Area

Free bottled water

Free bottled water

Room service [24-hour]

Room service [24-hour]

Deluxe Twin Room
Deluxe Twin Room
Deluxe Twin Room
Deluxe Twin Room

Deluxe Twin Room

Non-smoking

Non-smoking

TV

TV

Heating

Heating

Carpeted

Carpeted

Pets allowed in room

Pets allowed in room

Sleep comfort items

Sleep comfort items

Satellite Channels

Satellite Channels

Soundproof

Soundproof

Laptop workspace

Laptop workspace

Blackout curtains

Blackout curtains

Wardrobe/Closet

Wardrobe/Closet

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Towels

Towels

Hypoallergenic

Hypoallergenic

Clothes Rack

Clothes Rack

Desk

Desk

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Free Toiletries

Free Toiletries

Cleaning Products

Cleaning Products

Interconnecting Room(s) Available

Interconnecting Room(s) Available

Toilet

Toilet

Kids shampoo

Kids shampoo

Toiletries

Toiletries

Separate shower/bathtub

Separate shower/bathtub

Private bathroom

Private bathroom

Hair dryer

Hair dryer

Air Conditioning

Air Conditioning

Iron

Iron

Sitting Area

Sitting Area

Free bottled water

Free bottled water

Room service [24-hour]

Room service [24-hour]

Facilities Details

Pool and Spa

Fitness Center

Spa

Sauna

Parking and Transportation

Free Parking

Bicycle Rental

Self Parking

Food & Drink

Snack Bar

Front Desk Services

Express Check-in/Check-out

Baggage Storage

24-Hour Front Desk

Lockers

Activities

Skiing

Mini Golf

Entertainment and Family Services

Evening Entertainment

Casino

Meeting stationery

Smoke-free property

Shops

Shops (on site)

Common Areas

Terrace

Cleaning Services

Daily Housekeeping

Internet Access in public areas

Free Wifi

Miscellaneous

Toiletries

Elevator

Accessible route to the registration desk

Accessible public restrooms

Golf course [on-site]

Coffee/tea maker

Desk/workspace