Ayun Hotel

I am normally reluctant to leave negative reviews however this hotel is probably the worst I have experienced in 30 years of travel. Do not believe the photos. My room was tiny, no hot water in the mornings, if you like your breakfast eggs by the slice then maybe you will be ok. I paid over £5000 for two rooms during Anuga week. I did not sleep, they did not help when I complained. When you are on business you need some sort of comfort to sleep. This is a disgrace. Please avoid....... Oh by the way, no wardrobes or drawers to put your clothes. So unless you are backpacking this is not an option. No access is available except through a rear entrance after 10pm. Really? My colleague who arrived from Poland late in the evening had to go through hoops, late at night, and as a woman she felt very uncomfortable.

Do not stay at this hotel, its more like a hostel, rooms don't looks like they do on pictures, beds are not proper beds, it's a mattress on top of what can only be described as as sofa bed base it was like sleeping on a trampoline, everytime.i turned over i thiught i was going to bounce starught out of the window. Bathrooms are very tiny, so much such so that I couldn't wash my face at the sink, i had to lean over the shower cubicle to have a wash, shower cubicle was tiny so could not get in the shower without turning the bathroom in to a tsunami. THERE ARE NO DRINK FACILITIES. You are only able to access hot drinks at breakfast time and they have an overpriced fridge in the foyer with a small selection of drinks. THE BAR IS CLOSED, no staff to open the bar . The woman who was on the desk at night was very rude and abrupt and also a woman who works at breakfast was very rude to the point that another member of staff apologised for the way she spoke to us. The breakfast buffet is very basic and not worth the €12.90 per person per day. DO NOT BE LATE FOR BREAKFAST!! wow... we were 5 mins late, we didn't know what time breakfast finished as we weren't told when we checked in, we were a few minutes late and was greeted with a woman wagging her finger at me shouting no no no , she took my plate and said breakfast done. There was loads of food left but we were not allowed to get any, instead the staff came in and helped themselves and the very woman who shouted at me came in with a plate full of food and sat on a table near us and ate her breakfast. WE WILL NOT BE STAYING HERE AGAIN !!!

This hotel is close to Koelnmesse... And that is the only positive thing. The rooms are dark, they stink and they are super noisy. You can hear everything from outside the hotel, next rooms or corridor... Unfortunately the guests here are not very educated and get drunk and make parties until 6am (yes... Until the morning and meaning the entire night). If you want to get help from the reception in such cases.... Well, there is nobody there. The moquette in the rooms and in the corridor is dirty, filled with stains and obviously is not very hygienic. The bed and pillow are extremely uncomfortable but... Since the neighbours are partying you won't be able to sleep anyway. The area around the hotel is also quite bad... Ahhh... I almost forgot: during the night it may happen that random strangers manage to open the door to your room with their key(card).... So expect visitors. It happened to us several times and in different rooms since we have booked more than 1 room...