We booked a business room for 4 nights through an online platform, but upon arrival, it turned out that we were assigned only a standard room (not the hotel's fault!). Since the business category was already fully booked, we received an "upgrade" to a superior room – which unfortunately turned out to be disappointing. The superior room was exactly identical to the standard room, with the only difference being that a coffee machine was in the room and a better hairdryer was found in the bathroom. Additionally, it faced the back, which was supposedly quieter, but it hardly was. Particularly strange: The coffee capsules were not replenished during our remaining 3-day stay, even upon request. Overall, the room was clean, but clearly showing its age.
However, a big compliment goes to the staff! All employees were consistently friendly and very attentive. Especially the breakfast and restaurant staff were always in a good mood and ensured a pleasant start to the day. However, it was unfortunate that the restaurant and bar were completely closed on Thursday and Friday.
