Holiday Inn Express Cologne City Centre

Our experience was not good. All the little things you expect when staying in a hotel were none existent. You have the pleasure of walking your dirty towels through the lobby and having to ask for...

45 minute queue to check in! After a long and difficult day of travel this was the last thing we needed. Self check-in machines need to be available. Staff shortages and inefficient check in process...

We are currently staying in this hotel until Friday and have encountered two very rude and unhelpful staff members which I will not name on a public forum however I have emailed Premier Inn directly...