HOPPER Hotel St. Josef

What a gem! I needed a hotel close to Cologne centre with single room. What I found was a former Stift (nunnery). I have never had a small room so well equipped with anything you may want. Everything spottless, with crisp bedlinen an inspired bathroom arrangement. Breakfast, in the old chapel, with a well stocked buffet. Reception was fabulous, fresh water and free ice cream was superb during the heatwave. If I had anything to moan about, I'd say fluffier towels please.

A beautiful hotel with some history. Most of the rooms are a little smaller, but very well thought out and functional. Simple, clean, and inviting. Not all the rooms have AC, yuck. But it was still a nice and comfortable visit. If public transportation is your preferred way of getting around, it’s totally possible from this location but somewhat clunky. THE best part of our stay was the staff. What a wonderful and inviting crew of people working this hotel. A true gem of a group.

We spent several days at this hotel and found that a basic service was not provided: of the many television channels advertised, only a very few were working, and neither the public channels nor the sports channels had any reception. This was particularly frustrating because we had specifically planned to watch the Olympic Games in Milano/Cortina in the evenings. Instead, the TV system was down. According to the front desk, this was due to a “system upgrade”; yet guests were neither informed in advance nor offered any solution on site. Even more disappointing than the outage itself was the way it was handled. Despite this clear deficiency, the hotel showed no willingness to accommodate guests. Neither a price reduction nor even a small gesture was considered. Instead, we were simply told to “send an email.” This approach to legitimate complaints feels unprofessional and far from service-oriented. The technical setup of the room was also lacking: only one reading lamp for two beds and an outdated speaker system that provides no real benefit in a rather small room. The good location cannot compensate for these shortcomings. Overall, in our view, the price-to-performance ratio is not appropriate.