Mercure Hotel Koln Airport

How high should I rate the sandpaper in the toilet? Should I deduct 3 or 4* for this... but if you cloned Kaja and Anja, you might have the best hotel in Cologne. I was only in a Garner hotel in Germany, and that ended up being a disaster. For lack of table I could only work with the PC on my lap in the room. So Kaja was also surprised when I asked if I could have a room with a table, please. Since she had already brought up chocolate and water for me as a loyal guest and firmly believed that she had not placed it on the bed, there must have been a table in the room. If this is the standard for other Garner hotels, it would actually be a reason to stay with them more often. I don't think the 3 EUR shower curtains are contemporary anymore, because you don't feel like dancing with the shower curtain at 6:00 in the morning. I still had to report that I hadn't stolen the mini-bar and wasn't responsible for the big hole that was in the furniture. Something else was stolen: the button in the elevator for the underground parking. Probably had to save money when building and so they did without the button: You can get up from the garage by elevator, but you can't get back down and have to walk the last floor (only a few steps) yourself. And you should practice parking beforehand: Thanks to many columns and cramped space, a driving lesson parking would not be bad for inexperienced people. The garage is also my first meeting on the phone with Kaja: On the homepage they have 18 pitches and I wanted to know if you have to fight for them. If you didn't have to fight, she laughed and said: 1. They'd have 19 and two. I guess it wouldn't be a problem tonight. Otherwise, Kaja was very noticeable for her friendliness and helpfulness, which is no longer an attitude in the hospitality industry today, because you often run into a granite wall as a guest. But not here with Kaja. Let's get to Anja. Although there were few guests, she prepared the buffet with such great passion and love. Although not many guests were there and many hotels reduce the variety of offers in these cases, not so at Anja. Fewer Viennese sausages were made, but there were. There are certainly hotels that act as if there were only bacon on that day. I was kind of driven by my hunger, right before opening. Anja was still baking the rolls and didn’t bake them sort by sort, but just finished a few of each sort, so I had a selection right from the start. Normally, the staff “shirks” when they have nothing to do, but Anja aggressively approaches the guests and says that the situation would allow them to fry some fried eggs as well if the guests feel like it. Best of all: There was actually a coffee machine. But the combination of settings by the technician must be perfect for the coffee to taste good. And it didn't taste so delicious... but Anja had a solution for that too: She knew what was good and put on a pot of filter coffee and offered me when I struggled a bit with the coffee from the vending machine. And since they still had lactose-free milk, this was an almost perfect stay.

We booked and paid for a triple room, received a double room, on the grounds that there is only one triple room and that would already be occupied, he could not do anything. Not even at least a third blanket and pillows. On request for a third set of towels there was only one shower mat, he did not know where what was located and would not get anywhere. On request for cutlery for ordered food, it was also informed that he could not get to the breakfast room, thus also not cutlery. We would be offered to use the coffee machine for free. The next morning, however, the milk in the coffee machine was empty. The new receptionist was advised of this, but does not care. He would also be alerted to the previous abuses, saying only that he was only at the reception and could do nothing, you could state it in the drop-off record and this would then be passed on to the management. This did not happen when checking out. To top it off, the roller door was defective when the parking garage was driven out. The receptionist shared with the technician had been informed for three quarters of an hour. It should also be noted that the balcony door is no longer the newest, the handle is already so worn that it probably falls off the next time it is opened. The hinges of the door are so worn that the door almost falls against you. Curtain rails were probably replaced, which were previously mounted on the walls and ceilings, where the paint and wallpaper falls off. Overall, the room is in great need of renovation. The stairwell can only be used in an emergency, as the door is secured. You are forced to take the elevator.

Nice hotel close to the airport 🛏️ ............................. Excellent service by Mohammed el shikh. Rashid Bux