Hotel Karolinger

I booked this hotel in advance. I arrived at 4pm and I took out the key from the mail box. There was no reception. I climbed the stairs and when I opened the door of room nr16, I was shocked by the smell of humidity. The wall had yellow stains. Being the room small, made it even worse. It was impossible to breathe. I called the hotel phone number, a lady replied, but she couldn't give me an answer if there was another room available. She was needing to contact the boss. After the 3rd call, and also calling the web site agency, the lady told me that she received confirmation from the owner that there was no room available. To the complain that I submit through the web site the owner replied that they were not able to refund my money because I had use the room and they will need to clean it up. I only stayed 45m at the door of the room, trying to get an answer.

Great, simple accommodation with everything you need for a short stay in Düsseldorf. Nice central location and great price/performance ratio. Nice common room where you can make yourself a great coffee in the morning. I especially liked the cleanliness.

+ The check-in process was easy and fast. The room was small, but clean. The bathroom was also clean. Toiletries and towels were provided. A refrigerator was also available in room. The WIFI was great! A small cupboard is also available. Good location as it was very close to local transportation and also generally close to the central station. - The place does not have an elevator. No hooks to hang clothes on. Simple movements in the room would create great noises, somehow the floor was uneven. Very small sink area.