Novotel Dusseldorf Sud

We had reserved a room with a double bed, which was explicitly confirmed by the hotel. On arrival we were given 2 single beds, what poor service, everything was full, we were told, but we did send a confirmation that we would get a double bed, very poor service. In addition, it is very hot in the room, the air conditioning and ventilation are still not working. Mold on the joints in the bathroom. Stains everywhere on the wall in the hallway, some paint could solve that. Painter's tape on the bathroom ceiling. The doors of the elevator on the ground floor, your view, your business card peeling paint. This is not Mercure quality.

The worst hotel and staff, I would never stay there again, bad in every way, noise from the cars, if you facing the road , damp on walls, unhelpful reception staff, nothing to do round the hotel, I wouldn't recommend this hotel just check the rest of the reviews, I wish I did before I booked

Is that a Mercure Hotel ? No, this is not reflected the standard . Feeling is not so warm, humidity in the room… The ventilation not working … Hotel kindly make the parking for free in compensation. A lot to do here to join the standing. Make your choice but I will not recommend this place for 2 person but just for a business trip saver