Niederrheinischer Hof

Booked a room through booking.com that was no fee cancel, because of delays on the ferry crossing I was not going to arrive before 23:00 and notified them through the booking app. I got a phone call...

Don't give your card details in advance - if you pay with cash they'll still take the money from your card. Make sure you get everything in writing - told me over the phone breakfast was included but...

We booked this hotel by phone direct and were told breakfast was included; when we arrived we were told we would have to pay extra. The manager said we must have misunderstood what he said on the...