Mercure Hotel Koblenz

3.0 / 5

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JULIUS-WEGELER-STRASSE 6, Koblenz 56068, RHINELAND-PALATINATE Germany

Reviews from Guests

3.0/5

1,267

Reviews

from real guests

Baunataler

Nice hotel in a very good location, on the shores of Rhine. Deutsches Eck is about 15 away on foot, unfortunately, Schloss Koblenz is being restored and due to the construction site you need to walk around. Very clean - and I have quite high standards here, rooms are of decent size, very helpful personnel. Parking underground for 13€/24 hours - don't forget to ask the reception to validate your ticket. They charge for a dog no less than 40€/night. I understand that one must pay for his four-legged companion but... c'mon guys! Forty Euros? In other hotels I paid from... nothing up to 25 €, but for 25€ I got a dog mattress and a "feeding station" (two bowls) for him. I find 40€ too much and unreasonable! Nevertheless, I would definitively recommend this hotel.

SharonA240

We originally made a reservation for one night then extended due to a change of plans. We loved the location and the views from our room (no issue with the building site and cranes). We loved the water station in reception and the shop. All amenities were great. What we didn’t like and we are still talking about now sitting at the airport is the extra pillow request response from reception. We had two big pillows but wanted an extra one so we asked the receptionist who was on duty on Friday 29/5 and were told very casually without a hospitality focused response that sorry the hotel does not have enough pillows. Wow - Mercure hotel group does not have enough pillows to supply guests with an extra pillow request. The other issue is we extended an extra day and our room was not cleaned despite the fact we extended before midday when we were already out of the window for a clean request. Reception should have asked us if we wanted a clean and then followed up…the missing are the attention to detail with staff being totally on it….

peterseige

The hotel was a complete disappointment. The Rheinterrasse (one of the main reasons for our choice) has apparently been closed for years, the bar on the top floor with a great view has been closed for years, the air conditioning does not work, and to open the window, you first have to fill out a form at the reception so that a staff member can come to open it. On top of all that, the facade gives a rather run-down impression. All in all, it is not a hotel that can be recommended with a clear conscience.

Facilities Details

Free Wifi

Spa

Sauna

Fitness Center

Toiletries

Wired Internet

Ticket Service

Elevator

Bicycle Rental

Express Check-in/Check-out

Meeting stationery

Garden

Newspapers

Baggage Storage

Business Center

24-Hour Front Desk

Daily Housekeeping

Smoke-free property

Snack Bar

Self Parking

Desk/workspace

Terrace

Free Wifi

Spa

Sauna

Fitness Center

Toiletries

Wired Internet

Ticket Service

Elevator

Bicycle Rental

Express Check-in/Check-out

Meeting stationery

Garden

Newspapers

Baggage Storage

Business Center

24-Hour Front Desk

Daily Housekeeping

Smoke-free property

Snack Bar

Self Parking

Desk/workspace

Terrace

4 Available Room Types

Standard Double Room, 1 Double Bed

Non-smoking

Electric Kettle

Satellite Channels

Soundproof

Sleep comfort items

Air Conditioning

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Fan

Daily housekeeping

Free Wifi

Towels

Telephone

Clothes Rack

Desk

Free Toiletries

Cleaning Products

Hair dryer

Separate shower/bathtub

Private bathroom

Bathrobes

Iron

Room service [24-hour]

Standard Twin Room, 2 Twin Beds

Non-smoking

Electric Kettle

Satellite Channels

Soundproof

Sleep comfort items

Air Conditioning

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Fan

Daily housekeeping

Free Wifi

Towels

Telephone

Clothes Rack

Desk

Free Toiletries

Cleaning Products

Hair dryer

Separate shower/bathtub

Private bathroom

Bathrobes

Iron

Room service [24-hour]

Privilege, Double Room, 1 Double Bed

Non-smoking

Electric Kettle

Satellite Channels

Soundproof

Sleep comfort items

Air Conditioning

Minibar

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Fan

Daily housekeeping

Free Wifi

Towels

Telephone

Clothes Rack

Desk

Free Toiletries

Cleaning Products

Separate shower/bathtub

Private bathroom

Bathrobes

Hair dryer

Iron

Room service [24-hour]

Free bottled water

Daily newspaper

Privilege, Twin Room, 2 Twin Beds

Non-smoking

Electric Kettle

Satellite Channels

Soundproof

Sleep comfort items

Air Conditioning

Internet [LAN]

Tea/Coffee Maker

Fan

Daily housekeeping

Free Wifi

Towels

Telephone

Clothes Rack

Desk

Free Toiletries

Cleaning Products

Separate shower/bathtub

Private bathroom

Bathrobes

Hair dryer

Iron

Room service [24-hour]

Facilities Details

Pool and Spa

Fitness Center

Spa

Sauna

Parking and Transportation

Bicycle Rental

Self Parking

Food & Drink

Snack Bar

Front Desk Services

Ticket Service

Express Check-in/Check-out

Newspapers

Baggage Storage

24-Hour Front Desk

Entertainment and Family Services

Meeting stationery

Smoke-free property

Business Facilities

Business Center

Common Areas

Terrace

Cleaning Services

Daily Housekeeping

Internet Access in public areas

Free Wifi

Wired Internet

Miscellaneous

Toiletries

Elevator

Garden

Desk/workspace