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Reviews from Guests

3.0/5

tripadvisor

235

Reviews

from real guests

SabineT1317

5

/

5

My attention fell on "BIG MAMA" due to the close location to the university hospital and due to the many good reviews. I was so excited that I had to write this review, but about what I used was much more extensive. Location: It just doesn't get any better. Immediately opposite is the main train station and estimated in 5 or 10 minutes I was in the center. Perfect. The distance to the university hospital was also important to me, as I didn't want to go there forever. I don’t know exactly anymore, but you can reach them by car in 10 - 15 minutes. You can also walk there in about 30 minutes, if not even faster, depending on your running style. Due to the excellent location, you can reach restaurants, small street coffees, the market square, the Thomaskirche and much more immediately. So you can stroll or get culturally intoxicated or attend events. Price: For what was offered was laughably low. You have to find something like this in the heart of Leipzig !!! Rooms: I had booked a single room at short notice. However, since there was still a double room, I received it at no extra charge. My room was awesome. The bed was huge and so comfortable that - which is rarely the case with me - I slept through without waking up. It is optimally furnished with enough cupboards to not have to leave anything you brought in your suitcase and could store neatly and had a good overview. By the way: directly from the bed on the TV. The windows opened and the view outside was also pleasant. Chair, table and everything else necessary were available and generous and modern to use. Since it was still cold, I was able to regulate the heating myself according to my cold-warm feeling. Bad: Bathroom and toilet were in the next room - separated from the bedroom by a door - of course private use. The sinks and the shelf ran along the whole wall and you could clearly set up the cosmetics, etc. The towels were clean and nice and soft. What belongs in a bath was also available (hand soap, shower gel - also suitable for hair...) In the bathroom there was a shower to get in. This is not suitable for wheelchair users, while in my opinion the room should fit for this. In this case, I would call the reception and get information about it. The staff there were very friendly and extremely helpful in every way that I rarely felt so well served and advised. In fact, in response to questions, I was not only given a brochure, but also given information about important things in addition to the route I was shown outside. And all this in a downright family tone. EVERYTHING WAS super clean !!! Food and drink: Since I was out all day, I got a cocktail, a beer or any form of coffee in the evening. There was a wide selection of alcoholic and non-alcoholic drinks. The breakfast cost between 13 and 17 euros in buffet form. I didn't use that because I only consume a slice of toast and a cup of coffee in the morning and the price was too high for me. However, if you are looking for a good and extensive breakfast, you will definitely find this here. Parking: Free parking is available between 6 and 9 a.m. directly in front of the hotel. But these places are limited. This was very helpful to me as these times were optimal for me. Otherwise, there should be parking a few meters away for a small fee. I don't know if there's a parking garage. Wheelchair accessible: - not my shower - my room should be sufficient - Elevator available - would simply ask at the reception if this is possible anywhere. At this hotel/hostel, the staff should do everything possible to meet the wishes of guests. Only what is not possible, even these cannot change. I had two days of stay planned. But you can see from my review that this hotel deserves my absoluste recommendation. Should I be back in Leipzigs, it would be my first choice. Thank you for this very accommodating stay.

Flyer01192831305

1

/

5

I was charged 50 euros for spilling my medicine(ofc not in purpose in in the bathroom, because they have to clean "clean" more than usual, thats the expication you get. I have problem with my health, i have medicine(in a bottle, green liquid) which i have to use, i can prove it with prescription from doctor and etc. I spilled it accidently at the morning when i was leaving, and i managed to clean the most of it by myself, the rest i coulndt because i was in a rush for my train. Then they called me said to me that i will be charged 50euros because they have to clean "more".(it was before my flight). Few hours later i called them i got the most arrogant attitude thats possible, they guy closed me the phone. its not about the 50 euros, its about the attitude, u cant treat people like that and also scam.

ih687

5

/

5

Just great! Location, service. Room, breakfast...top top top! Value for money absolutely fine... Pets are allowed, which is worth a plus:) We have nothing to complain about and will definitely come back!!!!

Facilities Details

Free Wifi

Spa

Vending machine

Baggage Storage

Parking (limited spaces)

Desk/workspace

Meeting stationery

24-Hour Front Desk

Smoke-free property

Bicycle Rental

Newspapers

Ticket Service

Elevator

Self Parking

Discounts recommended for you

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9 Available Room Types

Family Apartment, 2 Bedrooms, Non Smoking, Kitchenette
Family Apartment, 2 Bedrooms, Non Smoking, Kitchenette
Family Apartment, 2 Bedrooms, Non Smoking, Kitchenette
Family Apartment, 2 Bedrooms, Non Smoking, Kitchenette
Family Apartment, 2 Bedrooms, Non Smoking, Kitchenette
Family Apartment, 2 Bedrooms, Non Smoking, Kitchenette
Family Apartment, 2 Bedrooms, Non Smoking, Kitchenette
Family Apartment, 2 Bedrooms, Non Smoking, Kitchenette
Family Apartment, 2 Bedrooms, Non Smoking, Kitchenette
Family Apartment, 2 Bedrooms, Non Smoking, Kitchenette
Family Apartment, 2 Bedrooms, Non Smoking, Kitchenette

Family Apartment, 2 Bedrooms, Non Smoking, Kitchenette

Free Wifi

Free Wifi

Towels

Towels

Bathroom phone

Bathroom phone

Heating

Heating

Sleep comfort items

Sleep comfort items

Non-smoking

Non-smoking

Toilet

Toilet

Bar

Bar

Laptop workspace

Laptop workspace

Pets allowed in room

Pets allowed in room

Dining Area

Dining Area

Bathtub or Shower

Bathtub or Shower

Entire unit wheelchair accessible

Entire unit wheelchair accessible

Hair dryer

Hair dryer

Daily housekeeping

Daily housekeeping

TV

TV

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Kitchenette

Kitchenette

Sitting Area

Sitting Area

Desk

Desk

Standard Double Room
Standard Double Room
Standard Double Room
Standard Double Room
Standard Double Room
Standard Double Room
Standard Double Room
Standard Double Room
Standard Double Room

Standard Double Room

Free Wifi

Free Wifi

Towels

Towels

Bathroom phone

Bathroom phone

Heating

Heating

Sleep comfort items

Sleep comfort items

Non-smoking

Non-smoking

Toilet

Toilet

Bar

Bar

Laptop workspace

Laptop workspace

Pets allowed in room

Pets allowed in room

Bathtub or Shower

Bathtub or Shower

Entire unit wheelchair accessible

Entire unit wheelchair accessible

Hair dryer

Hair dryer

Daily housekeeping

Daily housekeeping

TV

TV

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Desk

Desk

Comfort Double Room, 1 Bedroom, Non Smoking
Comfort Double Room, 1 Bedroom, Non Smoking
Comfort Double Room, 1 Bedroom, Non Smoking
Comfort Double Room, 1 Bedroom, Non Smoking
Comfort Double Room, 1 Bedroom, Non Smoking
Comfort Double Room, 1 Bedroom, Non Smoking
Comfort Double Room, 1 Bedroom, Non Smoking
Comfort Double Room, 1 Bedroom, Non Smoking

Comfort Double Room, 1 Bedroom, Non Smoking

Free Wifi

Free Wifi

Towels

Towels

Bathroom phone

Bathroom phone

Heating

Heating

Sleep comfort items

Sleep comfort items

Non-smoking

Non-smoking

Toilet

Toilet

Bar

Bar

Laptop workspace

Laptop workspace

Pets allowed in room

Pets allowed in room

Bathtub or Shower

Bathtub or Shower

Entire unit wheelchair accessible

Entire unit wheelchair accessible

Hair dryer

Hair dryer

Daily housekeeping

Daily housekeeping

TV

TV

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Desk

Desk

DOUBLE STANDARD
DOUBLE STANDARD
DOUBLE STANDARD
DOUBLE STANDARD
DOUBLE STANDARD
DOUBLE STANDARD
DOUBLE STANDARD

DOUBLE STANDARD

room-size-icon

18 Square Meter

Single Room
Single Room
Single Room
Single Room
Single Room

Single Room

Free Wifi

Free Wifi

Towels

Towels

Bathroom phone

Bathroom phone

Heating

Heating

Sleep comfort items

Sleep comfort items

Non-smoking

Non-smoking

Toilet

Toilet

Bar

Bar

Laptop workspace

Laptop workspace

Pets allowed in room

Pets allowed in room

Bathtub or Shower

Bathtub or Shower

Entire unit wheelchair accessible

Entire unit wheelchair accessible

Hair dryer

Hair dryer

Daily housekeeping

Daily housekeeping

TV

TV

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Telephone

Telephone

Desk

Desk

Facilities Details

Pool and Spa

Spa

Parking and Transportation

Parking (limited spaces)

Bicycle Rental

Self Parking

Food & Drink

Vending machine

Front Desk Services

Baggage Storage

24-Hour Front Desk

Newspapers

Ticket Service

Entertainment and Family Services

Meeting stationery

Smoke-free property

Internet Access in public areas

Free Wifi

Miscellaneous

Desk/workspace

Elevator