Alte Direktionsvilla Kupfermuhle

Ok for one or two nights. Average hotel with standard breakfast. Nothing more, nothing less. Felt a bit impersonal and stiff. A feeling that they are old and tired of tourists. The location is good if you are going border shopping. A couple of restaurants close and more around. We booked and stated that we have dog. Got confirmation with price etc. Today when we were checking out they asked if we had a dog. Yes, we did and told them that we wrote it. So we didn't pay anything extra for it because we said so. But got the feeling they wanted it. Warm room but it was possible to open the skylight and the round window so it was a little cross draught. The price was 357 euros for three nights with breakfast. Quite ok but have also lived better nearby. Last time we stayed at Hotel Handewitt.

The price-performance ratio was right for me. The hotel is very quiet. The atmosphere is familiar. I'd love to come back.

Dansk: Mit ophold her levede desværre ikke op til mine forventninger. Personalet virkede gennemgående uinteresserede i at hjælpe mig, og kommunikationen mellem hotellet og mig føltes både langsom og uhensigtsmæssig. Jeg oplevede ikke den imødekommenhed eller professionalisme, man normalt forbinder med et hotelophold, og servicen i receptionen fremstod for mig som uengageret og ikke særlig hjælpsom. Eventuelle problemer blev ikke håndteret på en måde, der gav mig følelsen af at blive taget seriøst, og den generelle stemning gjorde opholdet mere frustrerende end afslappende. Det kan sagtens være, at andre har haft bedre oplevelser, men for mig var servicen en klar skuffelse. Ved ankomsten henvendte jeg mig i receptionen, som jeg mener er den mandlige ejer, for at få hjælp til at finde en større skraldespand, da jeg syntes den på værelset var meget lille. Jeg fik forklaret, hvor jeg angiveligt kunne finde den, men trods gentagne forsøg lykkedes det mig ikke. Da jeg vendte tilbage og venligt bad om yderligere hjælp, oplevede jeg, at situationen eskalerede unødigt. Der blev talt til mig på en måde, som jeg oplevede som nedladende og unødvendigt. Under samtalen blev der nævnt optagelse, uden at jeg forstod formålet, hvilket bidrog til en ubehagelig stemning. Jeg blev mødt med irritation og en nedladende tone første dag jeg ankom, som jeg fandt ubehagelig og grænseoverskridende. Samtalen udviklede sig på en måde, der gjorde mig utryg, og jeg følte mig talt ned til og ikke behandlet med den respekt, man som gæst bør kunne forvente. Det var for mig chokerende at blive mødt på denne måde i forbindelse med en helt almindelig forespørgsel, og oplevelsen gjorde mig både trist og skuffet over opholdet. Jeg håber, at hotellet vil tage denne feedback til sig og bruge den til at forbedre gæsteoplevelsen fremover. Jeg vil personligt aldrig komme igen til stedet. English: Unfortunately, my stay here did not meet my expectations. The staff, which i think is the male owner, appeared generally uninterested in helping, and the communication between the hotel and myself felt both slow and ineffective. I did not experience the level of friendliness or professionalism one would normally expect from a hotel stay, and the service at the reception desk came across to me as disengaged and not particularly helpful. Any issues that arose were not handled in a way that made me feel taken seriously, and the overall atmosphere made the stay more frustrating than relaxing. While others may have had better experiences, for me the service was a clear disappointment without a doubt. Upon arrival, I contacted the reception to ask for assistance in finding a larger trash bin, as the one in the room, in my opinion, was very small. I was told where it should be located, but despite several attempts, I was unable to find it. When I returned to the reception and politely asked for further help, I felt that the situation escalated unnecessarily. I was spoken to in a way that I experienced as condescending. During the conversation, recording was mentioned, without me understanding the purpose, which contributed to an uncomfortable atmosphere. I was met with irritation and a condescending tone, which I experienced as uncomfortable and crossing personal boundaries. The conversation developed in a way that made me feel uneasy, and I felt spoken down to rather than treated with basic respect. I found it shocking to be treated this way over such a simple request, and the experience left me feeling both sad and disappointed with my stay. I hope the hotel will take this feedback into consideration and use it to improve the guest experience in the future. I will personally never arrive again, especailly with my family.