Dorfhotel Sylt

We spent a very nice week at the TUI Blue Sylt. The complex is located in a quiet area and is a few minutes' walk from the beach, which is ideal for families. We found it particularly pleasant that the grounds are car-free – our children could move around freely and safely. Children are also welcome everywhere else, which you can clearly feel in everyday life. Our apartment was clean, well-equipped, and nothing was missing. We liked it less that there is no intermediate cleaning for a one-week stay and fresh towels are only provided in the middle of the week. Although you can book additional cleaning or towels for a fee, we would have liked a bit more included service here for a hotel of this category. Especially as a family. The breakfast was excellent: varied, fresh, and with a great children's area where the little ones could play, draw, or build after eating, while we parents could still enjoy a coffee in peace. The dinner buffet was varied, reasonably priced for Sylt, and there were always suitable options for children. The bar was also solid. We would like to particularly highlight the childcare: very warm, dedicated, and with activities that our children enjoyed. However, the program only takes place during certain time slots. We see room for improvement in the organization via the TUI Blue app: The reservation for the buffet and the billing seem split and could be solved more uniformly digitally. There were also two situations at the reception where requests were noted but only implemented after asking multiple times. Overall, the hotel is a relaxed, family-friendly place, perfect for a quiet vacation away from the Sylt hotspots.

Moin, I can only recommend the spa area of the hotel. I’m a regular guest there as an “external” and it’s great every time. The staff is extremely friendly and helpful. For example, I was once mopped/swapped the hotel sauna towel and I got a new one without asking because my “search” was noticed. Even older and restricted guests are always treated nicely and politely. For example, there is always a chair in the women's locker room, so that even if you can't stand for long, you can safely blow-dry sitting. There are a total of 3 saunas, a hot tub, a relaxation room (I rarely use it though), a swimming pool with a great view of the rantum pool and a gym, which I never entered. Also massage and cosmetic treatments are offered (but I never booked). The entire spa is always very clean. Regularly you see the staff with mop or broom to keep everything appealingly clean even in full “operation”. Of particular note are the “spontaneous infusions with Sven”, which are not so spontaneous at all, because they fortunately take place regularly. Sven makes super nice infusions. Every infusion is a bit different, sometimes with crystals, sometimes with a great salt scrub, sometimes with the rain trowel, sometimes with fans or even fruit plate (with definitely always too little melon and pineapple! 😉) every time beautiful! What is new is that you can now see on an information board in the sauna area when which infusion takes place. That's great! It would be even nicer, however, this would also be published in the app. Criticisms? Sure better is always possible but here it is really nice. Okay, the app I mentioned, the parking, yes that was problematic so far, but I hope now that it belongs to the hotel it changes. Spontaneously, I can only think of two points: The hot tub schedule and the clock problem. The pool starts every full and half hour. It would be nicer to always start 1/4 before and 1/4 after, then the bubble bath would not start with the infusions in parallel. Oh yes and a watch in the outdoor area would be great! Unfortunately you forget the time there because it is so nice and relaxing and most wristwatches are not suitable for sauna. So now I have written good things and also complained, I think you can now see for yourself what it is like there. I'm already looking forward to the next visit and maybe we'll meet there then.

Basically our apartment and the complex were nice and appealing. Unfortunately, our stay was clouded by the very unfriendly and incompetent staff. In addition, the hotel describes itself as a "family hotel" - but we found it very "child-unfriendly". We did not feel welcome and comfortable and would not go back to this hotel. Here are a few experiences that force us to give this feedback: - Children are not allowed in the bathroom "always" - there are closed times, only for adults. This we find very unfriendly for a "family hotel" and moreover it was not even told us at check in. So we had to wait with our children in bathrobes in the rain and cold and calm our crying children. - We couldn't have an evening at the hotel buffet. Apparently, it was fully booked. Such nonsense- how can a buffet be booked!? It was just that the hotel was full of old people and we were probably not welcome with children. We chose the hotel because we found it convenient that there is a restaurant directly. But we were denied this. We were then allowed to eat something at the bar. The food was delicious and the service nice. Unfortunately we had to sit on high chairs, which was super uncomfortable with small children. We even got our car seat that the smallest could reasonably look over the edge of the table. Again- very child-unfriendly. - Several times we wanted to inform ourselves at the reception about something (bus, bike rental, etc.) Each time we were rejected with a terse statement that we could not be given any information about this. - These described situations we reported and complained on the spot and tried to seek the conversation. They always said someone would get back to us. Unfortunately, that never happened. People were not willing to seek solutions or at least to talk to us. - The summit then came at the end. I'm afraid our flight has been cancelled. Then we called and asked if we could come back for a night. Just like almost everyone else at the gate did. Other people could go back without any problems. We received the statements from the reception "You could not answer this - I should check online on booking.com if there is still a room available!" Well, that's not what a supportive response looks like. We then found another hotel with 2 tired and stressed children fortunately. Conclusion: The facility is beautiful and perfectly fine. Unfortunately, we found the staff miserable and would therefore not recommend a stay to families.