Divani Apollon Palace Thalasso

There has been a huge improvement on the service and upgrades on the restaurant Anemos. The new restaurant manager is great and the staff and service were excellent.

Our flight was canceled, and the airline accommodated us in this hotel. I work in the hotel industry and am part of hotel management, so my comments are purely professional and reflect the many aspects of the hotel that I genuinely appreciated. The bar staff were wonderful, and the bellmen at the reception were equally excellent. The older gentleman working at the reception on April 18th provided extremely helpful and clear advice for last-minute sightseeing, which I greatly appreciated. The hotel room and its amenities were phenomenal. Personally, I really enjoyed the hotel and its amenities, so it was disappointing to experience such unpleasant behavior from some staff. Small gestures matter a great deal in hospitality, and even minor lapses can leave a lasting impression. However, there were a few negatives. The ladies at the reception on April 18th seemed to treat us as if we did not belong there due to the circumstances of our arrival. During the check-in of our group, one staff member even interrupted the process to tell another gentleman that he had priority, which felt abrupt and unnecessarily dismissive. The information provided was very curt and impolite. On the morning of check-out, April 19th, I asked a lady at the reception where the coffee for our group was, as we had been instructed. She replied, “It’s there, you are late, the bus is leaving, everyone is already going.” There were still five minutes before departure, and her manner of speaking was unnecessary and rude. Regardless of whether guests are at your hotel by choice or due to unforeseen circumstances, your attitude toward them should always be consistent, because every guest is a potential future guest.

Divani Apollon Palace & Thalasso is a mixed bag. While the name suggests royalty, calling it a "palace" feels like an overstatement. The rooms are quite dated and weren't what I expected from a high-end hotel; they definitely need a modern refresh. Additionally, the location is very far from Athens, so be prepared for a commute if you plan on sightseeing in the city. On the positive side, the breakfast was fairly good with a nice variety. The true standout, however, is the gym. It is absolutely amazing for a hotel and easily the highlight of the stay. It’s a decent choice if you prioritize fitness and a quiet retreat, but don't expect a modern palace.