Plaza Resort

This hotel rooms are dated and dull. The beds are clearly old. The restaurant manager was rude and dismissive. Find another option for your beach stay.

Stayed here for a wedding in local area. Definitely not a 5* hotel. Very basic and dated rooms. Ordered €12.5 Greek salad from room service, when bought to my room I was informed the menus were 2 years out of date and was instead charged €18.5 One bottle of Mythos beer cost €6 - go to shop across the road and buy for €1.20 instead Service at breakfast the first morning we were there was chaotic, waited 10 minutes for cutlery. Some staff were helpful, others not so. I asked the front desk to call a restaurant to make a booking for us as my phone wasn’t making calls in Greece. The girl on reception refused and said ‘they weren’t supposed to’ however her colleague kindly obliged two days later. Pool area is very nice

Complaint Letter To Whom It May Concern, I am writing to express how unbelievably disappointed and angry I am with our recent stay at your resort. We paid over $10,000 for what was supposed to be a once in a lifetime family honeymoon, and instead we were met with confusion, disrespect, and completely unprofessional behavior. Your staff kept repeating, “If you don’t have a wristband, you are not allowed to enter!” If that’s your policy, then it should be made crystal clear to us Americans before we spend that kind of money. We booked and paid for the room for our entire family, yet my brother-in-law was treated like he didn’t belong and was refused entry. It was disrespectful, embarrassing, and absolutely unacceptable. On top of that, the security staff were extremely rude, and several of us felt their behavior toward the women in our group was inappropriate and unprofessional. At times, it even felt like the security guards were acting jealous or resentful toward us for no reason other than we were enjoying our honeymoon and celebrating as a couple. That kind of attitude from resort security is completely unacceptable. Then came the most ridiculous part: we were told we were not allowed to bring our own family in law back to our room because of a wristband issue. When you charge guests thousands of dollars especially for a premium room we should be able to bring back whoever we choose to our own room, especially our own family. Being blocked from having our family with us is outrageous and beyond disrespectful. Because of everything that happened, we will be sharing our experience with friends and family back in the USA. In our opinion, no one should spend their hard earned money at a place that treats guests like this. And let me be clear: at this point, an apology or an explanation is already too late. Our lives and careers are busy, and we don’t have time to chase after refunds or excuses. What we do have time for is to let this story be heard, to speak with legal professionals if needed, and to make sure others know exactly what happened to us. We will make sure our experience is talked about publicly so no other American traveler ends up in this situation, and so people know to choose destinations like Aruba where tourists are actually respected. Once you take this complaint seriously and respond to us, we will provide our room number and full reservation information. If we continue to be ignored, we will take further action on our own. We expect a full explanation, a sincere apology, and compensation for the experience you ruined. Sincerely, Ashley