We booked two nights in Xenia Palas in Kifisia and before arrival we specifically asked if the sauna works. We were assured by phone that it works normally. When we arrived and wanted to use it, we were informed that it had been damaged for three days. I find it unacceptable to give misinformation about something so specific.
In addition, we mentioned that the bed rubbed strongly and was not at all comfortable, but there was no substantial response or interest in solving the issue.
Finally, the list of the mini bar did not state the price for the water of 500ml, and at the check-out we were charged 4€ for two bottles, without a clear mention of costs. The lack of transparency is something that disturbs me especially.
The hotel can be classified as 5 stars, but based on our own experience, the service and treatment do not correspond to this level.
I put 1 star because I do not like misinformation and indifference to the customer
