Parnassos Delphi

I am extremely disappointed in the way this situation was dealt with. After my daughter left the hotel, she realized she had forgotten her iPad on her bedroom. Using the Find My iPad app, I could see that the device was still in the hotel. When I first contacted the hotel, they told me they didn't have the iPad. When I called again the next day, my call was interrupted. Then I contacted the travel company that had arranged the trip. I was initially given the wrong information about the hotel, resulting in wasting precious time until I find the right hotel myself. When I finally contacted the right hotel via email, they confirmed that they did research and found the iPad. I immediately sent my full postal address and all necessary information to be returned. It has now been more than eight days and, despite my repeated attempts to communicate, I have received no updates, no shipping number and no reply to my emails. Losing a personal object can happen. However, proper communication and customer service are equally important. As soon as the hotel confirmed that it had found the iPad, I waited for timely information and help with the return of my daughter’s personal belongings. Unfortunately, that was not our experience. I hope the hotel improves its communication and the way it manages lost items, so other visitors do not have to go through the same disappointing experience. I am extremely disappointed with how this situation has been handled. After my daughter checked out of the hotel, she realized she had accidentally left her iPad on the bed in her room. Using Find My iPad, I could see that the device was still at the hotel. When I first contacted the hotel, I was told they did not have the iPad. When I called back the following day, my call was disconnected. I then contacted the travel company that organized the trip. They initially gave me the wrong hotel information, which caused me to lose valuable time before I was able to locate the correct hotel myself. When I finally contacted the correct hotel by email, they confirmed they had searched and found the iPad. I immediately sent my full mailing address and all the information needed to return it. It has now been more than eight days, and although the hotel confirmed they have the iPad, they have still not shipped it or responded to my follow-up emails. I have received no updates and no tracking information. I understand that guests sometimes accidentally leave belongings behind. However, good communication and customer service are just as important. Once the hotel confirmed they had found the iPad, I expected timely updates and assistance in returning my daughter's property. Unfortunately, that has not been our experience. Lost Property Issue Resolved I originally left a negative review because I was very concerned about my daughter's iPad after it was accidentally left in our hotel room. At the time, communication was slow, and I was worried because I wasn't receiving updates. Since then, the hotel has worked with me to resolve the situation. They located the iPad, sent me photos to verify that it was indeed my daughter's device, and have been helping arrange its return. I truly appreciate their efforts and their willingness to make sure the device is being sent to the correct owner. While I believe the communication could have been quicker at the beginning, I also think it's important to recognize when a business makes things right. I am grateful to the staff for their assistance and for taking care of the iPad until it could be returned. Thank you to everyone who helped bring this situation to a positive resolution. Problem with lost iPad solved I initially left a negative review because I was very worried about my daughter’s iPad, which had been accidentally forgotten in the hotel room. At that time, the communication was slow and I was worried because I didn't receive updates. But then the hotel partnered with me to solve the issue. They tracked the iPad, sent me photos to confirm it was actually my daughter’s and helped me organize his return. I really appreciate their efforts and care they showed, ensuring that the device is returned to the right owner. Although I believe that communication could have been more direct at first, I also find it important to recognize when a business is correcting a situation. I am grateful to the staff for their help and for the care they showed to the iPad until it could be returned. I thank all those who have contributed to bringing this case to a positive end.

Nice hotel, very good rooms and beds. Breakfast area nicely decorated and delicious breakfast, friendly and helpful staff.

Rooms were nice and clean. Some minor repairs are needed and the shower water pressure was poor. Breakfast was incredible as was the attention to coffee making. Location was excellent.