The Excelsior

The service was exceptional from all areas at reception, concierge and breakfast each morning. Rooms were very well maintained and housekeeping was excellent. We love coming back to our favourite hotel 🥰

I Would to express my extraordinary appreciation to the hotel staff.our experience was perfect and exceptional, both in terms of service, attitude, and human kindness the face of the whole team. In light our experience, We will always return Excelsior Hotel. Thank you all ORNA LEVY

I’ll start with the positive sides; the sweet lady at the reception when we entered the hotel was very nice , very friendly. The valet service is good because there is a construction going on so not easy to find the parking garage. However it is expensive ; €15 valet+ €25 parking = €40 for the car. The location of the hotel is just at the center of the city, close to Tsimiski which is the shopping and restaurant street. It is a dog-friendly hotel, they put amenities for your dog (bed etc.) however when you reserve the room there is a note saying ‘charges may apply’ so yes the charges were applied to us as we were expecting but they did not inform us beforehand or when we checked in about the amount. I guess they just decide if they apply or not or how much should they apply according to the guest….. we paid €30 per night for our small poodle. Breakfast is a small buffet but a rich one. We could not have breakfast because they dont let the dogs in, we suggest that we could sit away from the buffet and other guests but no luck. It is understandable, but since we could not leave the dog at the room because when he is alone he could bark and disturb other guests in the morning, we couldnt have breakfast 🥲 The rooms; it is not luxurious as they suggests the tv stands at your feet and it only shows Greek channels so if you are a foreign guest, you cant use the TV and it just keeps space. The bathroom and shower are seperate, shower is just next to the door and has a big mirror across so you are having a shower all visible to the room, no privacy. There were hair in the bathroom counter and on the bathrobes so it is really annoying for me, I could not put my stuff anywhere since I dont believe it was clean enough. Bathroom door was not closing properly it was broken I guess. The bed was not comfortable. There is no net on the balcony door so you cant keep it open to get some air. The A/C is soo loud it is hard to sleep with that sound if you fully use it, we just used at the lowest fan speed to hear less. Overall, the location and the hotel staff is good but the hotel itself is really overpriced and overrated for this quality.