review-bg-image

Reviews from Guests

4.0/5

tripadvisor

1,208

Reviews

from real guests

B8462WApetrav

5

/

5

We were very pleased with the helpfulness and kind behavior of the hotel staff, Spa manager Emma, ​​and the care of masseur George was a great experience, professional physiotherapy, connection and sensitivity to sore spots, relaxation and a good feeling. I can highly recommend it, including the Cretan massage. George is an excellent physiotherapist.

simonwQ5313KV

3

/

5

We got home yesterday after a 7 night stay. Overall impression is this is a nice hotel but has some issues. 1. Toaster in the dining room for breakfast, 4 slices domestic toaster. Day 1 only 2 of the slots working, complained about it, day 2 the bit of paper and tape had been removed from the side that did not work but same toaster. That side still did not work. Complained again. Days 3, 4, 5, 6 no change, complained again, day 7, both side now broken and you had to hold it down to toast the bread. How much is a new toaster? If your that skint I will buy one for you. 2. WiFi was abysmal, no more than 6gb download speed in the room and by the pool absolutely nothing. 3. Orange juice, 4euro,s for a glass at breakfast, are you having a laugh? I thought you grew oranges on the island. 4. Water, this is my biggest gripe. One bottle of water in your room when we arrived, after that you had to buy bottles of water as you were not allowed to refill your bottles. This is the first all inclusive hotel i have had to buy water at. 5. Adult only hotel, day one a couple had a toddler in one of the pools for most of the day, I complained but was told it was impossible. Day 6, 2 kids from the beach walked in and jumped straight into the pool, no one challenged them until I told them to do one. No one was around to check on people or make sure we were all ok and enjoying our stay.

Y1666LZcarolm

5

/

5

Magnificent hotel, top-notch staff, meals in abundance and very good. Clean and very well located.. Spa very clean and zen. The masseuse "Simagela" is very professional

Facilities Details

Free Wifi

Facilities Details

Internet Access in public areas

Free Wifi