Diamond Village

I traveled with 2 teenagers and we all enjoyed our stay at Diamond Village. Small and quiet, it has a family-friendly and authentic atmosphere that I much prefer to large hotel complexes. The pool was magnificent, never too crowded, everything was clean, and the staff was very attentive. You need a car if you want to visit the region; the Cretan beaches and villages are worth it! The meals were also good and affordable. Our family cottage without a private pool was pleasant, certainly not perfect (bathroom a bit small, a few kitchen utensils were missing, dish towels, ... a bit hot upstairs with the AC being downstairs) but these were details for us that in no way diminished our overall satisfaction. One word to finish: thank you!

We were warmly welcomed upon arrival and really appreciated that we were personally shown to our room. We stayed in the maisonette near the main pool. At first sight, the room looked perfectly fine and we had a pleasant stay. The room could use a fresh coat of paint in some places, but overall it was comfortable and perfectly suitable for our stay. One thing we found disappointing was the towel and linen service. We initially expected fresh towels more regularly, but later found out that new towels and linen are provided every three days. Unfortunately, the linen was never changed during our stay. We also did not have a small towel in the bathroom for drying our hands. When we asked about this, someone from management explained that there had been an issue with the laundry and told us that we would receive the towels the following day. Unfortunately, we never received them. The location itself is good, but I would recommend considering this if you have difficulty walking or are less mobile. There is quite a lot of climbing and walking uphill every day! 😄 The breakfast is not bad at all, but at €18 per person per day, we felt it was a little expensive for what was offered. Either a slightly lower price or a more extensive breakfast would make it feel more worthwhile. Another thing we found quite difficult was the 10:00 AM check-out time. Our flight was not until 8:45 PM, so having to leave the hotel at 10:00 AM meant we had a very long day with nowhere to properly relax or freshen up. We understand that check-out times are necessary, but it would be great if the hotel could show a little more flexibility, especially for guests with late flights. That said, the service from the staff was lovely. Everyone working at the bar, in the restaurant and at the reception/service desk was incredibly kind, friendly and helpful. They really made us feel welcome and were definitely one of the highlights of our stay. A few suggestions for improvement: * Extend the check out time from 10 to 12 * Provide small towels for guests to dry their hands in the bathroom. * Change the bed linen at least once during a 7-day stay. * Consider changing towels every two days. * Either lower the breakfast price slightly or make the breakfast more extensive. * Give the maisonettes near the main pool a little refresh with some painting and maintenance. We hope the hotel will take some of these suggestions into consideration. A little more attention to the rooms, towel and linen service, breakfast pricing and flexibility with late check-outs would make the experience even better. Sometimes it is the small things and a little bit of thinking along with the guests that make a big difference.

We stayed here for 10 days in a suite with a private pool. The accommodation is spacious and spread over two floors, offering plenty of room to relax. Do note that the location involves a lot of steps and hilly walkways, so it is not suitable for anyone with mobility issues. Once there, however, the setting is very attractive. Upstairs there is a comfortable bedroom with ample storage space, although the marble stairs are quite sharp and feel a little unforgiving. The bathroom is spacious with a good, modern shower. The living area is also generous in size, with effective air conditioning, a small fridge, and a TV that allows easy streaming. WiFi is available but can be inconsistent at times. Outside, there is a shaded seating area, a small private pool, and two sunbeds with a parasol. Everything was clean and well maintained. A standout feature is the property’s app system, which works very well. Through it, you can access all information and even order food and drinks, which are then delivered directly to your suite. Breakfast was good, with a fresh and decent variety, and there was always plenty of seating available. The staff were consistently friendly and helpful, and any issue we had—such as a minor problem with the shower—was resolved immediately. Parking is easy, with plenty of available spaces. Piskopiano and Koutouloufari are within walking distance (around 10 minutes uphill) for restaurants and evening drinks, while Hersonissos is also about a 10-minute walk downhill. There are a few minor points for improvement: towels are changed after every third day, toiletries (shampoo and shower gel) and tea are only provided once on arrival (we did ask), some areas seldom get cleaned in the shower (some mold and calcium), and some furniture and roll curtains dont open or close properly, which does reduce the sense of luxury. But overall, it was a very enjoyable and relaxing stay and well suited for a relaxed holiday.