review-bg-image

Reviews from Guests

2.0/5

tripadvisor

44

Reviews

from real guests

85familiee

4

/

5

Nice apartment. Friendly staff. The apartments are all different in size and also the terrace with a jacuzzi (we had a large terrace with sunbeds). Note: the jacuzzi is not heated water. It's more of a small bath to cool down. The apartment looks neat and has lovely beds and a good shower. The room is cleaned daily and for a stay of 7 nights you get 1 set of new towels. If you want to go to Chersonissos, you have to go via a steep slope, but this is also clearly stated in the description. We had a rental car and could park the car fine on the parking lot.

S9143DFdannyk

5

/

5

After reading some of the first reviews, we were initially a little hesitant. However, on the recommendation of a friend, we decided to book the hotel anyway. We were pleasantly surprised. The hotel has been completely renovated, and we stayed in a Superior Superior room, a little over the top name for the room we've got. At first glance, the room looked great. If you look closely, some of the painting and finishing could have been done a little more carefully, but overall the room was very clean and nicely furnished. The bathroom was spacious and well maintained. The rain shower was absolutely fantastic, with excellent water pressure and genuinely hot water. The main downside was the drainage: while showering, quite a lot of water ends up covering the bathroom floor. A small water barrier around the shower area would easily solve this problem. In my room (nr 26), we also found the location of the large flat-screen TV a little unusual. It was mounted in the first, additional bedroom. Personally, I would have preferred it to be mounted on the wall in the main bedroom. The double bed itself was very comfortable, and the pillows were nice and firm. Unfortunately, the sheets were a bit of a problem. They tend to come loose when you turn over during the night, meaning you eventually end up lying on a crumpled sheet or even directly on the mattress. Advantages Completely renovated hotel and generally very clean. Spacious, attractive and comfortable rooms. Excellent rain shower with great water pressure and plenty of hot water. Very comfortable double bed and firm pillows. The main swimming pool and surrounding sun loungers are excellent. The infinity pool is a relaxing place to cool down while enjoying the views. The breakfast is very good, with plenty of choice. Fresh eggs and similar dishes are prepared regularly on request. The bar and restaurant staff are friendly, attentive and always happy to have a chat or joke around. Lunch and dinner are also highly recommended. The chef clearly knows what he is doing. The location on a hill makes the complex peaceful and gives it a nice atmosphere. Disadvantages Some of the painting and finishing in the rooms could have been done more professionally. The shower drainage is not adequate, causing a large part of the bathroom floor to get wet. The location of the TV in room 26 is not particularly practical. The sheets tend to come loose during the night. There are not enough sun loungers around the main pool when the apartments are fully occupied. However, if you have breakfast before 9:30 a.m., you should still be able to find a spot. The infinity pool is relatively small. The swimming pools were quite cold, which was a little surprising for September. The access road to the complex is quite steep, so a reasonable level of walking fitness is helpful. Overall Impression Despite a few minor issues, we were very happy with our stay. The hotel is clean, comfortable and beautifully renovated, with excellent staff, good food and a relaxed atmosphere. The few disadvantages are mostly relatively easy things to improve. We would definitely consider staying here again.

rasmusp519

5

/

5

A vacation we absolutely don't want to leave! Arrival: We were met with open arms by the receptionist Esmini, who showed us our room and gave us the most practical information. The hotel: The hotel is exactly as in the pictures and the rooms are super nice! We had our own jacuzzi and lived on the ground floor. We had shoes and snorkel equipment stored safely outside our door at night, and it feels very safe as there is only one way into the hotel and 24-hour staffing at the reception and surveillance. Belligerence We had a rental car, so the location was absolutely top as the hotel has such a beautiful view over the sea and the illuminated city, and if you look inland you can see a huge mountain. Restaurant: We had breakfast included in our trip and it can definitely be recommended!! We are met by Michell, who makes us feel welcome and tells us to relax and be on vacation, when we ourselves wash our dishes. We definitely shouldn't do that ourselves, as we are on vacation and need to relax. The food itself is the most delicious breakfast you can imagine down in the south! There is everything the heart desires. And it's a pair of twins who are cooking. They are so heartfelt and warm. They are the sweetest twin siblings one could dream of. We will never forget Maria and Dimitra! We were out experiencing Crete a lot, so we only ate dinner at the hotel once, but honestly it was the most delicious Greek food we had gotten all week. Greek music was played and there was a buffet with all Greek specialties. Here it was prepared absolutely perfectly, unlike what we experienced at some restaurants where the meat could have been a bit dry. Staff/service: Even though we weren't particularly fond of the hotel, it always felt like coming home to a second home. There is one in particular who has taken a place in our hearts! Johnny, who comes flying with the most merciful creature he carries around with him. Well, there won't be a Votana Village without Johnny! He is interested in what we have experienced during the day and quickly sees what we need. Whether it's a hug or a chat, he catches it! And then there is the dear night receptionist/security guard Dimitri. He showed us a lot of places we could go to experience what we were interested in, and we had some personal conversations with him. Which also made us feel at home. One of the owners, Chris, doesn't work as a manager, but instead makes the place run by helping his staff with serving, finding seats, etc. All in all, a hotel that is just as it should be! My girlfriend and I would like to thank the staff for a super lovely week! We will never forget Votana Village!!