Theoni Apartments

Cheap and close to the centre, but that’s about the only good thing. When we arrived, the male staff member watched us struggle up many stairs with heavy suitcases and didn’t offer to help. The room floor hadn’t been cleaned — sand everywhere and hair in the shower from the last guests.When our toilet paper ran out, we asked for more and were told to go buy our own. The listing says “air conditioning included” but it’s actually $8 a day. We didn’t pay and spent a week uncomfortably hot. My friend asked for a clean towel and was refused. One night, a male staff member wrongly accused her of not being a guest, shouted at her, and threatened to call the police, very unsettling. Beds are rock-hard, the kitchen barely has utensils for a “self-catering” place, and the food is awful aka my tomato soup was green and tasted mouldy. Female staff are extremely patronising yet were overly friendly to the teenage boys staying there, not surprising. Only stay here if you need somewhere cheap to sleep and don’t care about cleanliness or basic hospitality because the staff clearly don’t care either.

BE CAREFUL NON-TRANSPARENT AND INCORRECT STAFF They force you to pay extra services that are not due and already included in the total payment: Air Conditioning (8€/day) and Cassa Forte (2€/day). Also the tourist tax, clearly included in the Booking payment, was included and we were charged twice, without receipt. I read in the reviews that mine is not the first case: apparently they are being clever. For these services you can get a refund, as the consumer is right and also according to Booking Customer Service there is an irregularity. PAYMENTS UNCLEAR The extra services mentioned above, invite you to pay them in cash, evidently not to pay taxes. The excuse was the POS not working. After insisting on paying by card, a working POS magically popped up hidden under the counter. CAMERA Basic room. The kitchenette, if you can call it that, is made of only one electric stove, not enough. Toilet paper, and the necessary for washing dishes must be bought by the customer. STAY AWAY FROM IT. ———————————————————————— BEWARE UNTRASPARENT STAFF You are forced to pay for extra services that were already included in the total booking price: Air Conditioning (€8/day) and Safe (€2/day). Even the tourist tax, clearly listed as included in the Booking.com payment, was charged again. Reading other reviews, it seems I’m not the only one: this appears to be a recurring issue. Booking.com confirmed that the customer is right and acknowledged the irregularity, making refunds possible. UNCLEAR PAYMENT PRACTICES These extra services were requested in cash, with the excuse that the card terminal was “out of order.” After insisting on paying by card, a perfectly working POS machine suddenly appeared from under the counter. Highly suspicious behavior. ROOM CONDITIONS Basic room. The so-called kitchenette consists of a single electric burner — not enough to cook anything properly. Toilet paper and dishwashing supplies must be purchased by the guest. STAY AWAY.

Really disappointing stay. The first assigned room was in a basement, with air conditioning for a fee and virtually non-existent cleaning. After asking for the change, we were given a second room, but the situation did not improve: small, dirty, absolutely unsuitable for 4 people. The shower with an old and uncomfortable curtain, the noisy toilet and the total lack of daily cleaning made the stay a real nightmare. It looks more like a hovel than a hotel. Too bad, because it would take little to improve, but at present I would not recommend it to anyone.