Viva Apartments

This place was the worst of the worst. The rooms were disgusting, the gardens were a tip, the buffet breakfast had been sat there for at least a week, the staff did;t want to know. If anyone wants to stay there God help them.

We stayed at the Viva aprtments hotel in July 2014 for 2 weeks, and all seemed well. As we traveled on a low budget, this hotel seemed excellent. When we arrived we met a very friendly staff Vasilis, and we thought the service was good. The rooms was not really clean, but compared to the price pretty good. The staff asked kindly that if we can pai the room by cash, because they have not been able to charge the payment on our credit card because it was something wrong in their contexts. We checked that they have not charged anything from us, and we paid the room, and we got of course also a receipt. One month after we got home, the hotel charged our credit card the room price. They have tried to charge us for the same amount 3 times in September, the last time a week ago but this was not accepted by the credit card company. When we tried to get in touch with them we do not get any response. So all who have visited this place, you should check your credit card bill that room charges have not been charged many times. I really can not recommend this hotel.

After searching with Lowcostholidays, the location of this Hotel was in Hersonisso village. After booking a superior room, my mother-in-law (has lived there over 10yrs) searched for the hotel within her village! Not in village but 30 mins drive in the middle of nowhere!! Room facilities: Mini fridge, so frosted up it couldn’t close, broken handle. Tiles/marble floor, very dusty with hair of different colours and length, hair bands, glass. Cleaning products, not a chance!! no sign of any cleaning products in the entire complex. Hairdryer, not seen in room. Free toiletries, not seen in room. Mini bar, not seen in room. Kitchenware, one pan!! So went down to complain about the room, upon arrival and was told it would be cleaned. 7 days later the room had not been cleaned, no sheet change and we had to ask for clean towels. Every time I complained I was met with a bit of Greek undertones and a wave of a hand! I have been coming to Crete for over 7yrs, the normal service around this wonderful place is friendly and accommodating. Viva Hotel is unfit to be called a hotel or advertised on any website as 3 star, 3 star what? This hotel is a disgrace to the Greek people that strive to achieve and maintain a service that gives a visitor a wonderful lasting memory of Creta.