Semiramis Suites

When we arrived there was no one there to let us check in. The woman on the bar (who was lovely and as helpful as she could be) explained they weren't expecting us and began ringing the owners. We booked this a month in advance and gave our arrival time. She explained the room was not ready and could we leave for the day and come back later. We left our bags at reception and left for the day. When we came back around 7/8, the reception was shut and no one was about. We rang the owners we got off this website and told them we needed our bags. One of the owners turned up 30mins later and we collected our bags. We were told there reason we couldn't check into our room the correct time because they were still working on it. The room was unfinished. . the toilet had no seat . the shower had not been connected . there were pipes poking out the wall . some sockets didn’t work . no door frame . no lock on the bathroom door . room had just been painted and stunk of paint . dust everywhere, from them working on the room. . basement room which was cold and damp. . when we showered the water didn’t drain and came up from the drain in the floor and flooded into the room (we had to use a towel to stop it coming beside the bed) . wifi didn’t work as it was a basement room. When we asked to change rooms over the phone because of course the owners were not there, the owner began to argue that we paid for an economy room and we could not upgrade, I explained we didn’t want an upgrade we wanted an economy but not one that has uncompleted diy work that was being done whilst we were waiting to get in the room. She responded they didn’t have any other rooms. When we checked out, which was the first time we saw the woman owner, whom I had spoken to. She didn’t ask how our stay was, just explained they had charged us for the room twice without us noticing and needed to refund us money. We asked can she put it back in our account and she replied that we need to take cash or we couldn’t get the refund. We reluctantly accepted and left. The owner didn’t apologise for anything once. The owners didn’t seem to care about anything. For accommodation so far outside the main town of Chania it is incredibly under par what is acceptable accommodation for a holiday destination.

Stay away... the owner is the rudest person i ever talked to.. This behaivior was terrible. They cancelled our reservation without any notice. Totally UNPROFESSIONALS. All of the reviews they are talking about rude staff were right. Not recommended.

I booked a suite for a week, and already upon arrival it went from chaos to worse. The man that handled my arrival was "stressed" (and was gone soon after). He promised me a suite at one of the top floors with views (and sun) on the second day, and I said that I would be ok with that. Nothing else was said. Nothing! So the first (and last) night I had a suite in what I would call "the basement" (below ground on the backside of the hotel) The room I had that first night was filthy on the floor, the doorhandles in the bathroom were destroyed. There were little or no phone signal there, the wifi didn't work either. I slept a little longer than usual the day after. I heard the cleaning lady lock herself in, said "Kalimera" and went out. (I found toilet paper on the filthy outdoor-table when I got up! NOT good) The man from the day before weren't there, just the young woman in the poolbar. Seemed like that was her area, nothing more. She didn't say anything to me about the room. When I arrived from the beach, I asked if my room was ready, and they managed to say that I was supposed to be there by 10 o'clock in the morning to get it (as mentioned before. Nothing was said the day before) I also know that there WEREN'T any staff there at 10 o'clock, because my friend was also staying there and she was up early and there at that time to check out because of many issues at her room (pretty much the same things as me, and she had an upper level standard room!) So they basically lied me right up in my face. He said "tomorrow, tomorrow", but I was so fed up, so packed my things, paid and left! They didn't offer any compensation and didn't even say goodbye to me when I left. Horrible experience, and wouldn't recommend this place to anyone.