Nea Elena Luxurious Apartments

It is important to know that the hotel consists of two buildings, Elena Beach Hotel and Nea Elena Hotel, which seem to have a higher standard. We got an apartment with a double room with fantastic sea views and a sunset you won't forget. The standard of our room was okay for the hotel's rating except that the AC was placed in the main room instead of the bedroom. The cleaning was perfect and the cleaner was always so happy and nice! The location was very good and nice beach. A plus that it is a beautiful short walk to Chania old town where it is livelier and then you can retreat to the quiet of Neo Chora. There are many good restaurants and bars here. Elena Beach hotel is the main hotel a few buildings away where you also eat your breakfast if pre-booked through your travel agency. Subpar breakfast even for a simple/continental one, which was what was included with the pre-booked breakfast. Two dry toasted bread slices with cheese or ham in between, a slice of orange/kiwi, butter and jam. Coffee and diluted juice too. We had to share the sandwiches between us on the days we actually got both cheese and ham since this option was not served to both my husband and me. So should one eat breakfast somewhere else or order other options. Some staff (at the main hotel) were very nice, others seemed to know nothing. Upon arrival, almost no one knew anyone who was present. At payment, the card readers were always out of order and you had to withdraw money from the ATM in the restaurant. Oddly enough, we always had coverage, but unfortunately I noticed a pattern in this ("cash is king") when guests wanted to pay by card.

Probably one of the worst hotel experiences I have had in over 30 years of travelling. The property was extremely noisy, making it difficult to get any rest. We were told the rooms would be cleaned daily, but that simply didn’t happen. Dirty towels and used bed sheets were left unchanged, and the standard of cleanliness was completely unacceptable. What was most disappointing was the lack of honesty from the host. Promises were made that were never delivered, leaving us feeling misled throughout our stay. I’ve stayed in hotels all over the world, and this is by far the worst service and facilities I have ever experienced. I would not recommend this property to anyone. Buyer beware.

Finding a peaceful place close to the center is not always easy, but this property offered exactly that. We slept very well every night because the area was calm. During the day we explored Chania and enjoyed the nearby beach. Very good value for money too.