Sea View Hotel & Apartments

Poor customer care after a serious check-in issue. When I arrived at night and could not access the property, nobody answered the official phone number. I later got extra numbers from another guest and called several times, but nobody answered those either. The next day they said there was only one missed call, but I had called multiple times. In any case, even one missed call from a confirmed guest on arrival night should be taken seriously, especially in a small property with limited reception hours. During the stay, I also found the bathroom dirty and the ceiling drywall open. I was told a plumber had entered the room to do some work, but the bathroom was left dirty afterward and the ceiling was left open. This is not acceptable. I also emailed them afterward about the issue and received no reply. The technical check-in issue may have involved the partner company, but the lack of emergency support, follow-up, cleanliness, and care from the property was unacceptable. I would not stay here again.

We stayed here for 10 nights. We took a taxi from the airport taking 30 minutes cost 38 euros. We were greeted by fotini with an amazing welcome. The room was lovely nice and big and very clean. Kettle fridge etc. towels and sheets changed every three days. Toiletries and slippers were provided. Breakfast was very good fresh orange juice, good buffet choice always clean and well organized. There is a good size pool plenty of nice sun beds. Small selection of fast food served during the day and drinks. 5 minute walk to the beach. 30 minute walk to the town. Fotini helped us with booking trips and explaining we could buy bus tickets from her to the city 1.30 each way ( 10 minute ride) can not fault the hotel at all she was amazing and really made our holiday.. Would highly recommend and will return again. Thank you for a lovely holiday

I had a wonderful stay here. The hotel is very clean, it has a pool and the room was spacious with a kitchenette and ensuite. The staff were lovely and always helpful. The atmosphere is relaxed and laid-back, making it a perfect place to unwind. Its location is excellent, close to Chania town, supermarkets, and shops. The prices are very reasonable, and I would definitely choose to stay here again.