Elounda Bay Palace

are currently at this hotel, saw all the reviews and thought it would be amazing! Honestly it’s been a nightmare already! Service is terrible by the beach and pool bars and waiting an hour and 40 minutes for drinks and food (which we saw sitting on the side for 40 mins), The staff are so rude, The rooms are nothing like the photos very dated and the balcony is extremely unsafe for my 3 year old who could easily climb over the rails and fall from the 4th floor, mouldy fruit was left in our room and only cleared as I told reception about it on the second day, we have asked to move for 3 days and nothing has happened. There are 6 of us and We have spent thousands on half board and the only places to eat during the day are the bars if your on the beach or pool and is 22 euros for a club sandwich and chips then comes out cold. Not sure what all the hype is about this hotel as at the moment we can’t see anything apart from the private beach.

It has been our third time in Elounda, and it just gets better every time. We love the relaxed atmosphere, the thoughtful and personal approach. Our group was composed of people from the age of 11 to the age of 70, and we all felt accommodated and perfectly taken care of. The rooms are specious and very clean as well. The best thing is the way the food staff had taken care of my niece, who has celiac — it was clear how seriously they took it, and made sure she has everything she wanted and needed and much more. She truly felt so happy and seen. We will be back, no doubt!

A beachfront hotel, the dream - sweetness of life - palace-level service.