Cretan Malia Park

Hello, We booked a garden view accomondantion via our trevel agend. As our trevel agend knows our requirements and wishes, he gave us several options and we choosed on. Unfortunatly we did not check the booking confirmation in details. So we got a room in the main bulding with fiew direkt to the back of the kitchen, including the smell caused by that. As our stay was just one week, my wife did not not want to complain for another room due to the fuzz. But she complained every afternoon an evening about the view and the kitchen smell. To be honest, that was not the experience we where looking for and expected. As this was our 3. time we stayed at your hotel - which we very much enjoyed before - we where a bid disapointed and now we don´t know if we will visit your hotel a 4. time. Quite said. Kind regards Markus v. Mengersen

The food is a real plus point. The different restaurants offer diverse styles, the quality is high and the Cretan and Greek cuisine is beautifully represented. For children, the choice is not very big, but it is present. The breakfast is rich, tasty, and well-cared for. One strange detail: you get a glass of champagne without problem, but sparkling water is not included unless you take the all-inclusive package. Flat water can. We found that contrast remarkable. And with that we come to our biggest point: the warm hospitality of the reception disappears as soon as you have checked in. Then we miss the smile, the chat, the question how you are. At the pool, a drink is not proactively offered and there is no calm, relaxing music; on the beach there is, but at the pool you have to provide the atmosphere yourself. On a rainy day we wanted to have a drink inside the bar and had to wait a long time for someone to take our order, again without much smile or atmosphere. Prophetic: the bar staff themselves wore thick sweaters because the air conditioning was also too cold there. Overall a pleasant stay with strong points, especially the quality of the food and the care for our son. But in terms of atmosphere, coziness, and genuine attention to the guest, there is still a lot to be gained here, and that is exactly why we give it 3.5 instead of 5.

Good hotel, but didn’t fully meet our expectations We had a pleasant stay overall, but unfortunately the experience didn’t quite live up to our expectations for the price, so we would rate our stay 3 out of 5 stars. The hotel has a beautiful design and the food in the restaurants was definitely a highlight. What we liked: - Beautiful hotel design and atmosphere - Very good food in the restaurants - Friendly staff overall - The beach area offers a quieter place to relax What could be improved: The main issue for us was the overall maintenance and finishing of the room. Our door did not close very well, and there were several smaller issues in the bathroom, including the door handle, some of the electrical outlets and the ventilation. The bathroom door also opens inwards, which we found less practical from a safety perspective. The room also did not have the espresso machine that was advertised. When we mentioned this, the staff brought an espresso machine, but it was replaced the following morning with a different model that had not yet been installed, which was somewhat frustrating. The bellboy was very friendly, but seemed extremely rushed. We would have appreciated a little more time for a proper explanation of the room and its facilities. Similarly, the information provided at reception was not fully tailored to the room type we had booked. For example, we were not informed that breakfast was also available at Mournies. There were also a few smaller details that affected the overall impression: some nuts served at the beach were soggy, plastic cups were used at the beach shack despite beer being served in glass bottles, and the area around the main pool could have been cleaned up more regularly during the day. One thing worth knowing when booking: if you are travelling without babies or toddlers, the main pool may not be the most suitable place to relax, as it is largely occupied by families with very young children. The beach offers a quieter alternative, or a swim-up room would probably be a better choice if having a peaceful pool experience is important to you. Overall, we enjoyed parts of our stay, particularly the design, food and beach area, but given the price point, we expected a more polished experience and better attention to detail.