Silvia Apartments

Really quiet appartments set in lovely grounds. The appartments are pretty big with a really large balcony (ours had a lovely sea view). The appartments are pretty basic but what they could do with is a small soap bar for the bathroom (arrived early hours and couldn't be bothered to unpack but really wanted to wash my hands). Also there were no tea towels for drying washed pots. Pool was nice and big and lovely and quiet around too. staff were lovely. The hotel is literally a 10 min walk to two gorgeous little traditional villages with plenty of Tavernas, bars and shops. Around a 10 min walk in the other direction is a really long road with shops and restaurants on either side and is parallel to the beach with more restaurants and bars. Stallis beach is also just about a 3km walk which is a lovely but busy little resort. Just the one thing was the shower head in our room was leaking and I think the drains were maybe slightly blocked. It wasnt really a problem to us but I think the cleaning ladies kept reporting it to the maintenance people and they kept coming to look and saying they would wait till until the appointment was empty, but they came about 3 days and then we came back from a walk to have some lunch to them fixing it but no water. We were told it would be off for a while longer so couldn't wash our hands to have our lunch. I get they needed to fix it but it looked like it had been in need of fixing for a while. I just think they could have left it until we had gone.

Just back from a very relaxed 2 weeks in Silvia apartments. Our arrival was quite late but Angela was welcoming and sorted us out without fuss. Our room was large with a lovely patio next to garden area. Small kitchen area, but sufficent for preparing breakfast and lunch. Bins were changed everyday and bed linen and towels changed every 3 days. Pool was lovely- we did not have a problem getting sunbeds even though we are not early risers- if the ones around the pool are gone there are usually ones to be had in the garden backing onto the pool area. If hiring a car, there is a big car park belonging to the hotel. There is a large Eurospar 10 mins walk down the hill and the KTEL bus stop is outside the Belvedere. We used the bus for trips into Iraklion and Malia - frequent service and low fares. Koutouloufari itself has many restaurants and we honestly did not get a poor meal during the fortnight stay. The bar/dining area is lovely and a good place to get breakfast and snacks during the day. If your flight home is in the evening, the late check out is a great option. This place suited us down to the ground, it is relaxed and the staff are all friendly. Angela was lovely to meet and chat with- I'm sure she was tired of all our question by the end of the holiday!. Sylvia too was very kind. We hope to come back here! I don't usually give 5 stars but we really enjoyed staying here. Ger & Declan.

Just spent 3 weeks at Silvia apartments with 3 friends, the apartments are basic but clean and in a lovely setting. The main reason behind my review is the total lack of customer respect from the elderly male family member and his dog, which was allowed to freely wander around the complex still with collar and lead attached, the dog was weeing and pooing in designated sunbed areas, and disgustingly dragged its bum along the bar floor, despite showing our unhappiness at this the elderly man totally ignored our request to take the dog elsewhere, on the last occasion, he goaded me to complain and asked if I had a dog of my own and where did I let it go toilet, I advised him yes and not in public bathing areas and regardless of where it was, cleared it up. It’s such a shame that a lovely families hard work running this hotel is being spoilt by this situation. Not only is this inappropriate but also a health & safety issue, I believe the gentleman to be the head of the family. This holiday was booked through Tui at an independent travel agency.