Bali Star Hotel

We had such high expectations, booked a premium suite with plunge pool towards the sea. It was a disaster with constant bad food smell from the restaurant below, worst smell in the room all the time. Cleaning hardly in the room, got unwashed beach towels twice. (Yes I tipped the cleaners but fruitless) Buffet was the worst in a place looking like a school diner, not charming at all. Food not very fresh or enjoyable. Very small pool area with a few sunbeds that were reserved in dawn. Small beach crowded and expensive. It’s a pity because the setting was picture beautiful.

The hotel staff are wonderful, everyone is happy to help and you will never be denied it. The restaurant employees are insanely pleasant, all nice, well-mannered and radiant. The hotel provided us with an upgrade free of charge to the luxury room and for our holiday it was of course a pleasant and unexpected surprise. Thank you to all the workers for that! The food was amazing, every breakfast and dinner was delicious, varied and really nutritious, there were fish and meat of 2 kinds and seafood. You'll really find everything for everyone. It was really cool to spend the first vacation with the baby in such a beautiful paradise with a great team of professionals.

At check-in, the administrator offered us a temporary room while ours was being prepared, which we appreciated. The next day, administrator told “we could stay there because it was “the same room” but it was a liiee.” However, we had paid for a Premium apartment and don’t see the real apartment to compare, while this one was much smaller and cheaper as we understand later . After three days, our Join UP! agent asked for photos and confirmed we had been placed in the wrong apartment. Administrator said - well don’t be able because no free apartments. Thanks to help our agent to help, the issue was resolved and we finally received the apartment we had paid for. Another major drawback is the beach. There are almost no free places because all of it by high density is occupied by €10/day sun loungers. The only free area is a very small rocky section, which is quite disappointing. One more big disappointing - covered spends like - payed water in evening and veeeery expansive bar nearby waterpool . From good - it’s food - really good and tasty, apartments also good if you’ll not trick