Aquila Rithymna Beach

Well maintained hotel, very friendly and professional staff, good delicious food, wide selection. Many pool and very nice kids club, a toddler club with babysitter service at a small fee which dramatically improved our vacation. The photo session is good, we were with talented Vicky, we find it a bit pricy.. The night shows and music were very entertaining. The water park is very nice and well maintained. The bad - the elevators are old and uncomfortable, at augest there are very few places with AC outside the room. The heat even at the pool is hard. The kids club fans are not adaquete for an adult at an augest heat wave.

We have just come back from a wonderful 2 weeks staying here. I personally thought all staff were lovely so... shouts out to the gardeners, they work so hard bringing beauty and charming surroundings, we stayed in room 173 so had garden room settings which for a gardener was lovely. I'm taking inspiration from rosemary hedges that i saw but thought it was all very pretty. Pool service: Mapianna and Manolis walking all day back and forth serving drinks, clearing up both always polite and with a smile. Maria in the main restaurant was so kind to offer food taken to my room for my poorly 9 year old, i was truly thankful, so thoughtful it was over and above. Georgious in the main restaurant, again very respectful, very lovely person as was vasilius who laid clean table linen but spotted staining and promptly changed it again, great attention to detail. Manos at the beach bar was very friendly and swift on service and hats off to the cocktail maker at beach bar as the cocktails were really good.. loved the orchid flower drink! FRAM entertainment, I absolutely loved doing the aqua size at 11.30 with my daugher and really miss the workouts with you all already!! Arthur the whole boxing routine i'll keep practicing in the uk! Zumba aqua was also fun, thought when all the entertaiment team got involved it drammed up lots of energy and laughter with it. Finally the life guard in the main pool was also great, really nice and fair with sharp eyes completely on the job! People definately can make such an impression so i hope this reaches all staff and those named as they all made us feel welcomed and really to say thank you as we had an awesome holiday and happy memories whenever we will think of Crete xx

Worse hotel I have been in my life I’ll start from check in- we arrived a group of 9 family members, in 3 rooms. We asked well before if we could have adjacent rooms and were told not because the family rooms are located in a different area outside the main building. Ok. When we arrived, we discovered this family room, is located on 3rd floor, with NO ELEVATOR!!! We came with 3 kids, two of them 2 years old twins and of course a twin stroller. We told them we can’t climb 3 floors with twins and 5 year old daughter, so they suggested us a 1st floor room (not zero), and we can’t take the stroller in the room. We have to leave it outside in the garden, where cats are moving around and would for sure use it as a bed. I told them to find a solution because there is no way we can be in this far from main building place, +no elevator + no place for the stroller. They said hotel is fully booked and can’t change. Eventually we changed the room with my parents, we got a room in the main building, but this one isnt accessible too!!!you have to climb 20 floors in order to get to a tiny elevator, that a stroller would for in it. We had to leave the stroller in the lobby every time, even when the twins fell asleep, we had to carry them in our hands and clubs stairs to reach to the to my elevator. Food- just very basic, everyday more or less same food and I swear this is the first time I’m losing weight in holiday. Kids club- very old, old games, bad condition, it’s in the open air with fans, NO AIR CONDiTION!!!!!! Imagine, August … Pool towels! - you can get them only at beach bar at certain hours, then you have to grab them back there to get new… very annoying Basically, everything very old, like from 80’-90’, there are renewed rooms but still all shared area and corridors are so old and bad maintained. Good thing- is the water park, this is a new area, Andrea the lifeguard and the red hair girl lifeguard were very nice. At the Greek restaurant - marilena was very nice, also Dionysus. At the end- we were charged 32€ from the mini bar although we were all inclusive premium, they didn’t want to cancel the charge, I asked them to see the charge because we had only one coke and juice, they couldn’t provide it.