Balcony Hotel

Such a special visit for food and drinks, service and quality of the food was amazing. We shared breads and tzatziki to start then my husband had the truffle pasta and I had the chicken dish and all was fantastic. Hot, tasty and good quality. And the view is something else!!! Thank you

We visited the restaurant on Friday 4th September a group of 4 following a recommendation for the sunset views. The views didn't disappoint, however considering the location and prices there were lots of very young children running around you'd think the parents and staff would address! The only thing we all had from the menu the same was the cod starters (and the only thing we had the same for the previous 2 days) within 4 hours we have all been violently ill and were for the next 24 hours completely wiping out a day of our holiday we are only just recovering from this now!

We first experienced Restaurant Balcony in 2019 and have returned every year since, usually once or twice a year. We have always loved the location and the quality of the food, which is why this latest visit was particularly disappointing. The evening started well and, as always, the food was delicious. Unfortunately, the service was extremely disappointing. We often felt completely overlooked. I asked for the wine list so I could order a glass of wine with my main course, but despite several attempts to get someone’s attention, nobody came to take my order. I eventually finished my main course while the wine list was still on the table. More generally, we spent at least an hour with empty glasses, while other guests around us were regularly being offered drinks, and our dessert also took a very long time to arrive. We did mention our concerns to one of the waitresses during the evening. She was lovely, approachable and genuinely listened to us, which we appreciated. We therefore also decided to share our feedback by email. We did this because we genuinely hoped to return to Balcony later during our holiday, and we wanted to give the restaurant the opportunity to respond and show that our feedback was taken seriously. Unfortunately, after four days we had still received no response, so we called. We were told that our email had been seen and that someone would get back to us. Sadly, that never happened either. During that phone call, we were told that the restaurant is currently experiencing a staff shortage. We completely understand that a busy restaurant is a good thing, and the terrace was certainly much busier than during any of our previous visits — in fact, it appeared to be around three times as full as when we first visited Balcony years ago. However, this also raised a question for us: if there is a staff shortage, why continue adding tables when the existing guests are already struggling to receive proper service? It felt as though the restaurant simply did not want to say no to guests, but unfortunately this came at the expense of the service and, ultimately, the guest experience. We still love the location and the food, and we would genuinely like to keep coming back. That is precisely why we shared our feedback. We would simply hope that returning guests are not overlooked and that feedback is taken seriously — especially when it is given constructively and with the intention of seeing the restaurant improve.