Canadian Hotel

Lovely hotel with a very friendly vibe from all the staff especially George and the lovely Anaise in Savvy Bar. Excellent Greek night with lovely food and great entertainment. The premium room was excellent and cleaned every day. You could hear a little bit of music from the bar but not too bad. WiFi in rooms was disappointing and so TV was virtually unwatchable. Breakfasts were good which we had paid extra for. Overall very enjoyable stay and we would definitely go back. The Greeks always go that extra mile to make your holiday really enjoyable.

I'll just tell you, do not book this hotel, or if you do, bring extra money. As soon as we arrived there we discovered that there were extra things to pay for, like air conditioning (€10 per day), obviously optional, but in August there was absurd heat and humidity in the room. The "cleaning" was done VERY POORLY, every time we found stained sheets, dirty towels, and if there was some hair on the floor for example, after the cleaning it was still there. The shower was tiny, covered by curtains that don't cover anything, in fact after every shower the bathroom would flood completely, the hairdryer was of terrible quality (I recommend bringing one from home) because it blows very little air and on top of that you have to request it from the hotel, in short I would never go back there if I ever returned to Zante. The only positive thing is the location, close to the main area of Laganas or the sea (not even that close, on foot it's 15/20 min) but there are so many other hotels in that area that are worth trying, because trust me, this one is to be discarded.

I want to share an experience I had during my stay at Canadian Hotel. I want to start by saying that the other members of staff I interacted with were genuinely very nice and friendly, and I otherwise had positive interactions with them. This review is not intended to reflect negatively on every member of staff. However, there was one incident during my stay that left me feeling extremely unsafe and that I believe management should be aware of. At approximately 2 a.m., I called reception and asked for a blanket. I was told that someone would bring one to me. A male member of staff then came to me, but instead of bringing the blanket, he asked me to follow him. I was dressed in my night clothes and followed him through the hotel, around to the back and down a set of stairs. There were no other guests around, and as we continued further away from the main areas of the hotel, I became increasingly uncomfortable. He opened a door leading to an underground/service area and then took me to another door marked “Staff Only.” He opened it and told me that I could go inside and choose any blanket myself. At this point, I felt extremely unsafe and refused to enter. I stayed outside at the first door and I politely told him that I would wait outside and asked him to get the blanket for me. He then explained that he had wanted me to choose it myself because he did not want to touch the blanket in case I minded. I told him that I did not mind at all and that he could get it for me. He asked me again whether I was sure before eventually going inside himself. The item I received also appeared to be more like a bed throw/cover than the clean blanket I had expected. The following day, I needed to extend my stay by one additional night. The hotel staff were very kind about this and moved me to a beautiful room in a newer area of the hotel with its own pool. I genuinely appreciated this gesture and how friendly the staff were toward me. However, something about the explanation has stayed in my mind. I was told that they wanted to put me there so that I could be “more comfortable.” What confused me was that I had never complained about the incident from the previous night. I had not told the staff that I had been frightened, uncomfortable. So I still do not understand why making me “more comfortable” was specifically mentioned. I do not know whether this had any connection whatsoever to what happened the night before, and I do not want to make an assumption that it did. It may have been nothing more than the hotel being kind while arranging my additional night. I am simply including it because the wording stood out to me given what I had experienced only hours earlier. To this day, I do not understand why a guest who called reception at 2 a.m. asking for a blanket to be brought to her room was instead asked to follow a man through an almost empty hotel, downstairs and into an underground restricted area. I especially do not understand why I was asked to enter a room clearly marked “Staff Only” when he was perfectly capable of retrieving the item himself. I am not claiming to know what this man’s intentions were. I don’t know. What I do know is how the situation unfolded and how genuinely unsafe I felt in that moment. Again, I want to emphasise that the other hotel staff I interacted with were lovely, and I appreciated the kindness they showed me, particularly when helping me extend my stay. However, I hope management takes this particular incident seriously, identifies who was working that night and looks into why this happened. Guests should never be put in a position where they feel they have to follow someone into an isolated staff-only area in the middle of the night simply to receive something they requested from reception.