Contessa

Additional charge for Airco... €10 per day. Frigo also pay extra but we did not do this. Wifi did not work properly. Standard rooms are small. Bathroom was super small. A fuller person wouldn't fit in... Breakfast also not good unless you like pizza/beans/sausage.... Not much fruit. Receptionist helped us well.

Stayed 7 nights in June and we had a fabulous holiday in a lovely room with a pool view . We stayed in room 414 which in a separate block from the main hotel . This could be tricky if you've got mobility issues as there are no lifts here or ramps . We were on the first floor and access was via a spiral staircase . Room was spotless and very modern and the housekeepers done a fantastic job . Pool was beautiful never a problem with sunloungers , yes quite a few were shaded but as the sun moves around during the day they all get some sun . Pool bar was good with excellent staff and food . Breakfast was very good and well varied , only criticism is the position of the juice and coffee machines can cause a bottleneck . Staff at reception were helpful for any requests . Personally I think it more 4 star than 3 star . Extra for air-conditioning , safe and fridge but knew this when booking as some guests were complaining but that's down to there travel agent not passing this information beforehand . Short walk to shops and restaurants .

Let's start with the positives. Angela. the receptionist, is a wonderful, helpful,go out of her way to help person. The breakfast is excellent. However, that's as far as the good stuff goes, unfortunately. This is the only hotel in Greece (and I've been to plenty) that charges for the fridge, room safe and air con on top of the room charge. Not only that, but prior to my booking I double checked with the hotel's own website and chatbot which advised me there was no charge for these services. The receptionists (not Angela) told me that this was for bookings made directly with the hotel only although the website did not make that distinction. I asked to speak with the manager, only to be told that he was not available and rarely visited the hotel!!! With the temperatures set to climb towards the 40s and aircon at 10 Euros per day, you should prepare yourself for either an expensive surcharge (illegally added under European law) or a very warm stay.