Elena

What an absolutely beautiful place to stay right on the seafront. The rooms are spacious, extremely clean and everything you need at your feet. The staff are so beautiful and friendly they cater to all your needs. The balcony views are just fabulous. You could sit with some breakfast or a glass of wine and just completely get lost.I would highly recommend staying here and will definitely stay again if needed. There is a wonderful beach bar over the road where the staff there make you feel like family, the temperature of the ocean is just perfect and generally a happy place.

Dear Booking.com Customer Service, I am writing to formally complain about an unjustified extra charge of €60 that was applied at check-in at Elena Apartment (Reservation number: 5207095061). According to the property description on Booking.com, the accommodation has one bed and two sofa beds. This is the reason I selected this property, as I was travelling with my two sons. I also sent an email to the property in advance informing them that I would be arriving with my two sons. Despite this, upon check-in yesterday, the hotel charged me an additional €60 for an “extra bed” and kept me waiting in the lobby for approximately one hour. I believe this charge is unfair and not in line with the information provided on the listing. I kindly request a full refund of the €60 extra charge. I have attached the following evidence: • Screenshot of the original property description • Copy of the email I sent to the hotel • Receipt of the €60 charge Please investigate this matter and process the refund as soon as possible. Thank you for your assistance. Best regards, Mutlu Acar

It is impossible to communicate with this owner. We send emails, but unfortunately, no response. I think this is a business that has lost its excitement. Unfortunately, everyone has expectations of the future just because the location is beautiful. I think they need to renew their mentality and be open to communication.