I contacted the hotel to be informed about a reservation through the Social Tourism program and my experience was unacceptable. Initially I was told there was no availability, but what really bothered me was the way they talked to me. The behavior of the employee-owner of a grandfather was rude, ironic and completely unprofessional. In a style that showed complete disrespect, he said to me essentially “if you want, with 20 euros a day”, while at the same time asking for the check of the program.
As the beneficiary of Social Tourism It is unfortunate for a hospitality business to show such behavior to people who simply ask for information about a legitimate state program. The service was offensive and does not match the professionalism that a hotel should characterize. For this reason I find it necessary to report the incident to the competent services and to publicly inform about my experience is just tragic and I wonder how such accommodations survive and are not closed!!!
