Sun Beach Resort Complex

I have mixed feelings about this stay. Over all it’s an ok hotel but not much more, i would certainly not rank it as the 4 stars that we payed for. Rooms. Like so many others we were shuffled of to the garden wing of the hotel, the part that they don’t t show any pictures of. The rooms are really old and run down, cramped with so much furniture that you can barely move around. The kitchenette doesn’t have all the things you need like a knife to cut things for example. Cleaning wasn’t great either. New towels everyday but our bathroom needs a good deep clean. The floor was full of sand when we arrived and it was still there when we left. The drain pipe also needs to be cleaned or changed entirely. Water takes forever to go down the drain. And you can literally se the black gunk stuck in the drain pope… There were also cockroaches… The garden wing feels a bit like a money grab from the hotel. Like they want people to be disappointed enough to pay for an upgrade to the better part of the hotel. They even promote the option on their website. And if you don’t you still payed the price for a four star room that in reality would barely qualify as a two star. Food. We ordered a greek salad thet was the first and only thing we ate here. The hotel offers all inclusive and we are pretty sure that what we were given was scooped up from the leftovers of the buffè, so who knows how long it had been standing out in room temperature…. In other words don’t order the sallad! We did give them a second chans by ordering drinks st the end of the week, they were horrible, tasted like juice concentrate mixed with alcohol and water. Hotell Pools are ok and lots of sun loungers, we never had problems finding a seat. The problem is the music. There is not a single place in this entire hotel were you can get som peace and quite. Every single pool area have music blasting all day everyday and its not relaxing music it is five pop/dance songs with a heavy base going round and round on repeat. Its beyond frustrating. With three different pools they could at least have one where you can relax. The only place to get away from it is the beach but then you need to pay for it. The sun loungers are not free even for the guests of the hotell. This is a running theme as well. Every little extra thing costs money. Want to use the safe in your room? Pay for it. want to lay by the adults only pool? Pay for it. Want to lie on the beach? You need to pay for it. Want an early night? Pay for an upgrade least if you are in the garden wing. they have an entertainment stage with insanely loud music. It literally sounds like it is inside your room. So if you’re hoping to go to bed early, forget it. They go until 23:00 every single night. Staff Differs, some were really kind and helpful others were downright rude and made you feel like an inconvenience for being there. Ordering a coffee was hard, only a few people apparently knows how to make one and and you had to talk to 3-5 servers before someone could help you… So overall, ok but not great. Certainly not worth the money we paid for it. Will not cone back and would not recommend. Should also mention that I read some of the reviews on this hotell before we came and we are not the first people to pass along this type of feedback. Basically everyone who have written something similar have been given an answer by the hotel, that they will be taking their feedback to management in order to improve the hotel. But people have been giving the same feedback year after year now and nothing seems to have changed. Which makes you wonder how committed they are to improving the hotel and the overall experience for their guests…

Excellent resort, Thalassa restaurant food was very impressive, staff all very friendly and helpful. Main areas in the hotel were of excellent quality, however our room was a bit dated and needed upgrading. One minor point there wasn't any sun on the balcony all day.

A mixed review, start with the positive points, the staff are amazing! Many of them willing to go above and beyond. Theodora is so kind and helpful in the restaurant. Melina is another stand out person for the morning breakfast each day. James and Amanda are the other two who were always friendly and lovely to chat to. The beach side is beautiful and by far the best part of this resort. The beach was very windy and the pebbles and rocks getting in the sea are quite tricky, by husband nearly fell a few times. The planes going over do take a bit of getting used to but it doesnt detract from the experience. The food is ok, I have had better but again you will be ok.