Eden Roc

It was the best thing ever! I enjoyed kids club so much x saida and Emily are the best people ever and I can’t wait to come meet them again and again xx the only complaint I would make is how the kids with Alexandra's crew get to go to the waterpark and we don’t, I feel like it’s so unfair !!!!!!

Visited as 2 adults and 2 children for a 10 night stay. Hotel itself was lovely, staff were fabulous and there were lots of positive parts. However, we feel the need to mention a few things that meant we didn’t enjoy the stay as much as we thought we might. We had paid extra to stay in a pool view bungalow to access the club 800 area and also to have a separate bedroom for the kids. Rooms were dated considering this was supposed to be the “premium area” with lots of cosmetic things wrong. The major problem was there was no air conditioning in the main bedroom which when it is 40 degrees outside, made it incredibly uncomfortable and impossible to sleep. There was also a leak on our balcony which we reported to the hotel but was never fixed. The leak had clearly been there a long time prior to us arriving as there was water stains all down the walls. This leak meant we couldn’t use the balcony area as at times, it was really pouring, especially when the shower was on. The cleanliness was also questionable during the stay. We used the beach area early in the holiday and there was still grit in the shower when we left… again not expected from a 5* hotel. The bar staff were amazing at the pool bar but were often left single handed which meant there was no time to collect dirty glasses/plates so these sat there for long periods of time which often meant lots of flies and sometimes no clean tables to sit on. The bar also ran out of bottled water which meant us walking to a shop to buy some more. Lots of things unavailable throughout the stay also. Another problem was the grit that was all over the bottom of the pool. This was the same for the whole 10 days even though numerous guests made the hotel aware of the problem. This lead to scratches on my children’s feet they were that sharp. We were also made aware during our stay that guests who had not paid for the upgrade to club 800 were being given wristbands to use the facilities for a day due to them raising problems elsewhere in the hotel. This lead to the pool area being busier and we were unable to get sun beds ourselves when we had paid a fair amount to have access to this quieter area. This felt very unfair and left us wondering why we should have paid an extra £500 to be in this area! Another thing to mention is that the hotel has a clear sun bed reservation policy (or so it seems) but as we’re early risers, there were times we were unable to get a sun bed around the pool at 7am as there were towels on all the beds but no one would come for them until lunch time some days. This was disappointing as previous reviews suggested the hotel were stringent with this but we didn’t see anyone checking even once while we were there. As previously mentioned, the staff were fantastic (especially at the club 800 bar), the hotel has lots of facilities which would make it amazing such as freshly made cocktails, lots of dining options, champagne bar, water slides for the kids, patisserie, arcade etc but I do feel what we’ve mentioned above really brought the score down for us and left us feeling a little disappointed in our stay.

Fantastic from start to finish, staff from reception to dining to bars to entertainment to cleaning to gardeners were so friendly curteous funny and a credit to hotel, made our holiday so good we were as sad leaving as they made our trip the best, any problems etc etc were all seamlessly sorted out , food drinks entertainment and hotel are excellent Great family or couples hotel Def would come back, great island and greek people are so friendly