Aquis Marine Resort and Waterpark

⭐ Would not return — definitely NOT a 4-star hotel Unfortunately, what should have been a lovely 9-night family holiday has been completely ruined by the standard of this hotel. I genuinely do not understand how this place is classed as a 4-star hotel, because based on our experience, I simply cannot see where the 4 stars come from. The cleanliness is one of the biggest issues. The hotel is dirty and clearly not being maintained to anything close to an acceptable standard. Our room has certainly not felt properly cleaned during our stay, and despite being here for 9 nights, our bed sheets have not been changed once. Nine nights! I find that completely unacceptable for any hotel, never mind one advertised as 4-star. The general cleanliness around the hotel also leaves a lot to be desired. When you’re paying a significant amount of money for an all-inclusive family holiday, you expect the basics to be done properly — clean rooms, fresh bedding and decent housekeeping. Unfortunately, that has not been our experience whatsoever. Then there is the food — and honestly, I don’t know how else to describe it other than inedible. We have stayed all-inclusive before and completely understand that not every meal will suit everyone’s taste, but this is on another level. The food is repetitive, bland and often either cold or overcooked, and there have been very few things that we’ve actually wanted to eat. We’ve ended up having to find other things to eat because we simply couldn’t face what was being served. When you’re staying all-inclusive, one of the main things you’re paying for is the food, so having to look elsewhere for something edible is incredibly disappointing. And unfortunately, the staff attitude has made the experience even worse. We have encountered some lovely members of staff, but the attitude from others — particularly some of the reception staff — has been absolutely shocking. The reception staff have been incredibly rude, dismissive and unhelpful. You shouldn’t feel like you’re an inconvenience for asking a perfectly reasonable question when you’ve paid to stay at the hotel. There is a huge difference between staff being busy and staff simply having no interest in helping guests. We have tried to just get on with things because we’re here on holiday with our children and didn’t want to spend the entire trip complaining. But after 9 nights of poor cleanliness, unchanged bedding, awful food and rude customer service, it has become impossible to ignore. Most importantly, I genuinely do not believe this hotel deserves a 4-star rating based on our experience. Perhaps we have just been extremely unlucky, but when you add everything together — the cleanliness, housekeeping, food and attitude of staff — it falls a long way short of what I would expect from a 4-star property. For the amount of money a family holiday here costs, I expect the basics: a clean room, fresh bedding, edible food and staff who treat guests with basic courtesy and respect. Those really aren’t unreasonable expectations. Sadly, this hotel has fallen massively short on all of them. We absolutely would not return, and I would strongly recommend anyone considering booking to look carefully at the more critical reviews before making a decision. Our experience has been incredibly disappointing, and this is certainly not the standard I would expect from a 4-star all-inclusive hotel. 9 nights here has been more than enough — definitely not somewhere we would choose to stay again.

Good hotel, but unfortunately not ideal for couples There are definitely positive things to say about this hotel. Our check-in was friendly, welcoming and well organised, which gave us a good first impression. The staff are generally very friendly and helpful, the rooms are spacious and very clean, and housekeeping does an excellent job. The restaurant offers plenty of choice, although the food is more standard all-inclusive quality than something special. Our main disappointment is the strong focus on families with children. The hotel is clearly designed around families, and as a couple travelling without children, we often felt that we were not really the target guests. There is an adults-only area, but it feels rather isolated and lacks atmosphere. As a couple, you can actually feel quite lonely there. We would have appreciated more attention to couples as well. One person who really made a difference was Panos, the bartender in the adults-only section. He was extremely friendly, attentive and welcoming and made us feel comfortable. His service and personality genuinely helped make our holiday more enjoyable and relaxed. A big thank you to Panos! The buffet was another issue. We regularly saw children taking food with their hands and putting it back, while parents did not always intervene. Of course, this is partly the responsibility of the parents, but we feel the hotel could do more to maintain hygiene and proper behaviour at the buffet. The checkout experience was also disappointing. This was a big contrast to the friendly welcome we received. After a week at the hotel, nobody asked how our stay had been or whether we had enjoyed ourselves. The checkout felt very impersonal and transactional, leaving us with the feeling that once everything was settled, it was simply: here is your refund, now it is time to leave. This was actually one of the reasons we decided to write this review. The late checkout policy also feels excessive, with a charge of up to €100 for staying until 18:00. Of course, it is optional, but it does not give the best impression of guest service. Overall, a clean and well-maintained hotel with friendly staff, but in our opinion much more suitable for families than couples. Panos was a real highlight for us and made our stay considerably more enjoyable. If you are travelling as a couple without children, however, we would probably choose another hotel next time.

Very clean, good location, the room is big and comfortable and nice and kind service. Perfect experience!!!