Neptune

Gorgeous huge resort. Be prepared to do a lot of walking. Wonderful breakfast-- nothing more anyone would want-- they have it all. Beautiful landscaping. Well appointed rooms with wonderful detail. True blackout curtains, reading lights at bed... The only problems were 1) toiletries--awful smelling drying products-- no hair conditioner at a beach resort!?---bring your own! Beach is on the windy side of the island. Plenty of chaises. An orienting ride would have been great as one beach has large rocks and grass rather than a shoreline and it took another guest the 2nd day to point out the normal beach--- Parking is very far---on request they will pick u up. The guest relations is great-- kudos to Andrea in particular..The worse thing was that the lovely balcony was unusable due to the smoking of guests. The resort ought to be no smoking, or at least segregate those guests to their own building. That annoyance was huge. That being said, this is a great place to stay in Kos.

Pros; - beach and sea fantastic. Although sometimes wavy you can easily go in as it’s shallow. - hotel clean - food decent - neppiland great for kids - animation FANTASTIC! - staff friendly Cons; - how can a 5 star hotel not provide iron? It’s very strange. They offer an ironing service instead, never been to one that doesn’t offer. - Manolas or Manila the guy at the restaurant is very rude to customers and staff. He was very rude to my wife and I didn’t want to cause a scene as there were kids around. The other staff next to him very polite and kind. I really want to return although the Manilas guy made it very bad at one point that we had to change the side we eat at the restaurant.

We returned two days ago and unfortunately we already miss the 12-day experience, from August 20 to 31, spent at the Neptune Resort. We are realizing day after day how we miss the scents and the beautiful days spent, the beautiful people we met, and the lightheartedness with which we spent a high-level vacation in maximum carefree comfort. Despite the large number of people present at the facility, one does not feel the perception of crowding at all. Cleaning carried out with assiduity and scrupulousness, courtesy of the staff, efficiency, and professionalism ensure that the Neptune can be considered an excellent establishment. There is no need to leave the village, considering the multiple leisure activities offered. Our room 6316 double deluxe, well-positioned to reach any point of the Resort, is truly quiet and suitable for absolute rest, just as I believe all the other rooms in the Hotel are. We wish to thank GUEST RELATIONS Andrea Rizzo infinitely, who proved to be very capable, affable, and available, as well as professionally truly prepared in satisfying all our requests. Well done Andrea! You represent Italy very well. Thank you!