Niriides Beach

Could say ……..you get what you pay for BUT we’ve often paid the same pp (same as here for 3 star) for 4 star AI and had much better experience especially of food & beverages in particular. Not posting this review lightly and have given it much consideration as I don’t leave reviews unless they are positive - but some things we wish we knew before we booked. Firstly the positives of which there are several ….this is a 3 star to be fair and what makes this establishment and gives it 3 bubbles are their staff (except for one female receptionist) and it is evident that the hotel is family run with passion, knowledge and love. Staff are highly trained in customer service and their hospitality throughout the hotel. The accommodation Dept and their accommodation Manager must be commended…..rooms, bathrooms, terraces, bathroom facilities are immaculate- unfortunately money must be invested in new and more comfortable mattresses- sleep quality for the week was poor and we asked for mattress toppers which were put on bedding same day…but didn’t make much difference - some beach sun loungers on the beaches were more comfortable. Rooms are spacious with plenty of storage and have refrigerators. Don’t we go on holidays to rest and recuperate !! Check batteries in your TV & AC controls regularly…😉 Rooms do not have phone with direct access to reception so when AC batteries failed we had to wait until morning to go to reception. Grounds and pools are excellent and once again meticulously maintained and the hotel is in a fabulous location opposite the beach, with many private beach patches along the way to Kos town. Accommodation and housekeeping team are always cleaning….and all the staff work extremely hard, are courteous, professional, knowledgeable & kind- hard to find in the hospitality industry world wide - so well done. 5, 500 step to Kos town and takes 20-45 minutes depending on your pace of walk or how many shops you pop into. There are several fabulous bars, tavernas and cafes nearby….you’ll not starve. Food & beverage offerings however were very disappointing - again this depends on your expectations, benchmarks, personal taste and the standards you are accustomed to but we ate out every day and evening. Beverages are served in tiny plastic cups throughout the day and evening except at dinner in the restaurant…..servings are small and ice is limited…and no Prosecco or Cava is available. Beer, Wine, spirits, slush cocktails (from machines) are weak and not good quality - spoke to several guests who just bring their own and top up- if you’re bothered. Personally just not for us - but don’t knock it until you try it. As I said there’s lots of positives but food and drinks disappoint - this place has so much potential with a few little tweaks…

What a wonderful stay we had spent 2 weeks here and couldn’t fault anything All the staff would go above and beyond for you Donna (bar manager) and her team made the holiday. Food was good with a variety of dishes

Just returned from another wonderful visit to this hotel. As soon as you enter it just feels like being home and immediately you feel relaxed and ready to enjoy your holiday. First of all a big shout out to the owner and her family - her mum husband and sons they run a wonderful hotel. It is also obvious this year that many people’s gripes about the hotel have been listened to and adopted which just shows how much she listens to customer feedback and wants to please all guest even just the small touches like a kettle and tea and coffee in rooms, wine glasses for dinner etc. So much credit is deserved as she truly works so hard managing the hotel and organising all the activities - the entertainment that she arranges is first class and well above what is expected of a 3 star hotel. She pulled out all the stops to ensure my husband had his favourite room and we really did appreciate this. Giorgos K is just a gem at this hotel. He is so helpful and our family have really bonded with him. He is a real asset to this hotel and we truly love him, he works so hard in every area of the hotel. We did miss him this year in the restaurant and keeping our large family a table. The rest of the bar staff led by the wonderful Donna are also great serving lovely drinks snacks and ice creams with a smile and always time for a chat and laugh around the pool it really adds that little bit extra to the holiday. Also the girls on reception Anastasia and Olivia they are truly amazing with nothing being too much trouble and they are so welcoming. A special mention also the lovely ladies who cook lunch and breakfast as they are just lovely especially the lady who makes the crepes and waffles always smiling and welcoming each morning. Ally the night porter is also a treasure you truly feel safe knowing he is there at night and hotel is in safe hands. This hotel is probably one of the cleanest we have ever stayed in. The cleaners do an excellent job both in the rooms and around the complex. They are also friendly and welcoming. The drinks and food I believe is excellent. There is plenty of choice of fresh homemade food. From soups salads fresh breads Greek Dishes, pizza and pasta and beautiful deserts fruit and ice cream. There is always something that you can enjoy with varying meat and vegetable choices and if you really don’t find anything at this buffet then you must be very picky and fussy. The meat is tender tasty and well prepared as are the vegetables and it really feels like it’s from farm to fork. All ingredients are of the highest quality and the 24 hour drink station is great idea and the soft drinks and coffees are lovely and a high standard. I throughly enjoyed having a coffee in the morning sitting just outside reception it was so peaceful and restful. There is also lovely fresh snacks at the pool bar in the afternoon from ice cream cones hot dogs burgers crepes and mini pies. In this hotel you certainly do not go hungry and have such a wide choice of options. The secret of this hotel is the staff they are all remarkable. They are all friendly welcoming and truly take an interest in guests and always willing to help. By them doing their jobs well they ensure that the cleanliness the food and drinks and the overall standard of the hotel is maintained. This hotel is more than a 3 star and in our opinion is a worth 5 star for service and friendships. The entertainment organised by the hotel is first class we loved especially the silent disco, the Greek night, the Cuban night, the male singers and the acrobats. As on our last visit we did feel the TUI entertainment just wasn’t on power as they only included certain people in activities or invited them to this and most of the time we couldn’t hear them although for us this isn’t a big deal as we prefer just to relax. For the two weeks it was always the same people they interacted and didn’t try to engage with a large selection of the guests. We throughly enjoyed our two weeks and cannot wait until we return again as it is like coming home and you leave feel relaxed rested and welcomed.