Archontiko Angelou

This hotel was fantastic and i will surely vome back!

From arrival, I felt unwelcome — I was told my arrival had been forgotten and given no introduction beyond “the info is in your room”. I chose this place specifically for its relaxed, non-hotel feel, but it lacked even basic hospitality. As to amenities, the advertised bar was never open. The vegan breakfast menu didn't include anything fresh. My bathroom had no wall-mounted shower head. But by far the biggest problem was the insect infestation in my room. The window mosquito coverings were badly torn offering no protection. There were swarms of ants from the very first night who bit me throughout the night, drawing blood and leaving me unable to sleep. When I complained, the response was dismissive — “it’s nature”. The room was sprayed and I was expected to sleep there afterward, with no apology. I left after 2 nights to a new hotel, no refund was given and communication regarding one ceased once I left. The hotel currently does not reflect the glowing reviews from around two years ago which I based my trip on.

I paid a deposit of €250 to book a room. Due to health reasons, I asked by email about the cancellation terms and received nothing more than a copy-paste of the hotel’s policy from their website. I then sent several follow-up emails asking if it was possible to find a compromise, but never received a reply. Eventually, after multiple emails, I confirmed that I would keep the reservation, yet for two weeks I received no confirmation. Later I was informed by email that my booking had been cancelled and that if I still wanted the room I would have to pay an additional €280. When I asked for clarification, I was told that the €250 deposit I had already paid was lost because I had “requested to cancel” – which I never did. I only asked for information about the cancellation terms. Even after stating clearly that since the deposit was not refunded we would still use the reservation, I received no answer. Upon arrival, the hotel was fully booked. They literally stole €250 from me. Do not trust this place – avoid it at all costs.