Villa Mary Elen

Booking.com and other major accommodation platforms, including Airbnb, clearly state that certified service animals are not pets and must be accommodated notwithstanding general "no pets" policies. Greek Law 3868/2010 and Law 4830/2021 likewise recognise certified service animals as distinct from ordinary pets and permit them to accompany their handlers in accommodation. Despite Booking.com making it clear that guests are not required to disclose a certified service animal at the time of booking, we did so well in advance as a courtesy to ensure transparency and to avoid any inconvenience for the property. We also provided the owner, Themis, with information regarding the applicable platform policies and relevant Greek legislation. Booking.com further reinforced this position directly with the owner by both email and telephone communication. Despite this, the owner refused to honour our fully paid booking, leaving us without accommodation just two weeks before arrival during peak summer season, when availability was extremely limited and alternative options were significantly more expensive. The refusal meant we were left to urgently secure alternative accommodation at short notice. Throughout the communications, the owner's responses were discourteous, argumentative, and dismissive of the policies and legal information provided. The matter was not resolved constructively, and the refusal remained in place. In circumstances such as these, where certified service animal protections are clearly established under both platform policy and applicable law, refusal to comply results in serious disruption for affected guests and raises significant concerns about compliance of standards. Clearly the owner, Themis, has a blatant disregard for policies and local laws and travelers should consider whether this is the type of establishment they want to support. We are commencing legal proceedings in relation to unlawful discrimination and will pursue all available remedies through the appropriate legal channels.

Located away the villa Mary ellen is 10 minutes walk from the center. Welcoming owners. Clean room (cleaning done every day, towels changed every 2 days) outdated decoration, lack of modernity. The room has a fridge but breakfast is limited to a kettle. Poor sound insulation (we hear what is happening in the commons). Certainly the view is nice if you have the room well placed. Disappointed with the photos

I left Villa Mary Ellen yesterday and sadly, it was a huge disappointment. I am A Greek American and was bringing my 11 year-old daughter to Greece for the first time. I did my due diligence and research and settled on Villa Mary Ellen. I booked my room seven months ago and paid top dollar for it. I was happy to do so with the promise that my room was to have a spectacular view of the sea. Over the next seven months, I would periodically click on the link of the room I was promised mostly out of excitement for the trip to come. The link showing my room was a room that had the most stunning view from all angles of the sea from inside the room. When I arrived at the property, I was given a room with a view of a construction site. Nowhere from inside of the room could you see the sea. If you walk out onto the balcony, which was small and narrow, 3 feet by 7 feet (1 meter by 2.5 meter) you could partially see the sea. That is over three buildings, and parked cars in the parking lot. If you wanted an optimal view you could stand on the chairs on your balcony to see just a little better. When I questioned the owner, Themis he was very matter of fact, explained to me that because there was a partial view of the sea from the balcony that was considered Sea view Room. I found Themis to be extremely rude and condescending. In an email to me he mentioned we would talk the next day yet he never made any effort to reach out to me. Now, the major problem with the room. In general on the islands, the rooms are small and that should be expected. Because our room faced a construction site if you were to leave your drapes open, you would have 6 to 8 construction workers staring into your window. With an 11-year-old daughter or maybe your wife is that something that you would want on your holiday? Therefore, your drapes must be shut at all time thus making it feel like you are trapped in a box. The construction work will eventually be done, but you will still have a big building obstructing your view. I was in room 15. In addition rooms 14, 13, 12, 11 are all bad rooms with virtually no view or privacy. If you were to make a reservation at this property, I would call ahead of time before you let them charge your credit card to make sure you are not stuck in one of these rooms and hold the owner, Themis accountable for his actions